Support Coordinator

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Position Purpose

The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, implement strategies to access supports and services including funded supports, community, mainstream and informal and develop their capacity over time to coordinate and manage their own supports.

The Support Coordinator is also responsible for ensuring that all reporting and administrative requirements meet service and support requirements and are delivered in line with Perth Health Care and Support Enterprise (PHASE) policy and procedures, relevant legislation and NDIS Practise Standards.

Working Environment

Code of Conduct All employees must abide by the organisational Code of Conduct and the NDIS Code of Conduct.

Occupational Health and Safety As an employee, you must be aware of and comply with the requirements of the relevant Workplace Health and Safety legislation and associated regulations. Complying in the workplace not only your own but others Health and Safety with the organisations Health and Safety handbook.

Ensure all equipment performs to standard and users have the valid qualifications to operate correctly. Always check surroundings for safety hazards before proceeding with activities. Ensure to report and document all incidents or hazards immediately to PHASE Management.

Ethics and Compliance Comply with relevant legislation, regulatory requirements, corporate policy, and ethical standards.

Leadership and Teamwork

• Develop collaborative working relationships with Managers, Team Leaders (Respite, SIL & STA), Allied Health and other Support Coordinators.
• Share knowledge and experience within the Corporate Team
• Provides coordination and considered and appropriate allocation of work responsibilities.
• Utilises the team resources to achieve a broad range of agreed performance outcomes, e. g., quality, outcomes, budget, etc.
• Assists and supports dealing with issues with the immediate parties involved.
• Works and interacts positively with the external and internal stakeholders to deliver superior results.
• Speaks up about issues of concern and takes a lead in problem resolution; understands what issues to escalate to the management and when.

Sector and Organisation Purpose and Values

• Understands and applies knowledge of the disability service standards and relevant organisation requirements to delivering services by the team.
• Promotes a strengths-based approach to achieving the plan goals of each person supported by the team.
• Recognises and promotes the importance of dignity and the rights of each person supported by the team and in their interactions with others.
• Demonstrates PHASE’s mission, vision and code of conduct at all times

Personal Qualities and Values

• Genuine desire to provide the best quality support for people with disabilities
• Being adaptable to changing circumstances and being able to prioritise work
• Person centred approach
• Ability to work with minimal supervision
• Have excellent verbal and written communication
• Commitment to social justice and inclusion; valuing difference and diversity Self-motivated to get things done and works to agreed outcomes
• Accepts personal responsibility for accurate completion of work and seeks help when required
• Enthusiasm to accept task and initiate actions with a high level of personal integrity
• Ability to be able to work positively and constructively as part of a team
• Ability to collaborate with others to achieve common goals
• Reliability and punctuality

Key Tasks/Duties & Responsibilities

• Effectively communicate and maintain relationships with the NDIA
• Action referrals in a timely manner
• Support the NDIS participant to:
  • Assess a number of mainstream, community, informal and provider options
  • Select preferred options or providers
  • Negotiate services to be provided and their prices
  • Develop service agreements and create service bookings with preferred providers
  • Arrange for any assessments required to determine the nature and type of funding
  • required (e.g. assessment to determine the type of complex home modifications - required)
  • Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
  • Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
  • Link to mainstream or community services (i.e. housing, education, transport, health)
• Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
  • resolve problems or issues that arise
  • understand their responsibilities under service agreements
  • change or end a service agreement
• Be the key contact for service issues, complaints, major changes and plan reviews.
• Assist participants to prepare for their plan review by supporting them to:
  • assess whether they achieved their goals and got value for money for their plan
  • identify solutions to problems experienced in implementing the plan
  • consider new goals - Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.
• Maintain confidentiality of customers, their families/carers and the organisation
• Effective networking internally and externally to assist individuals achieve their desired personal outcomes.
• Manage any perceived or real conflict of interest in accordance with the NDIA’s Terms of Business
• Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency as per participants plan.
• Enhance PHASE’s practice and reputation through continuous improvement, business development and innovation.
• Participate in NDIS Audit Process

Key Performance Indicators (KPIs)

Indicators of effective performance in the position. KPI’s are to be SMART goals. They are identified in the PDR to be specific to the individual teams and the position in a specified point in time.

Qualifications

• Relevant tertiary qualifications in; Disability, Individual Support, Community Services, or substantial demonstrated experience relevant to the work required to be performed
• Attained previous experience in the relevant industry to undertake the range of activities required
• Appropriate on the job training and relevant experience
• NDIS Workers Screening
• NDIS Workers Orientation Module
• WWC
• Current Drivers Licence

Experience/ Knowledge

• Previous experience/ knowledge in the disability sector or a related sector
• Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system.
• Working knowledge and demonstrated experience using databases, software and MS Office suite.
• Positive communication and interpersonal skills including the ability to work and communicate effectively with participants, their families/guardians/carers, advocates, and other key stake holders.
• Effective time management skills
• Well-developed problem-solving skills relevant to dealing with shift or roster allocation scenarios unexpected tasks
• Knowledge of issues experienced by people living with disabilities (inclusive of psycho-social disability), their families and carers. This should include people from Aboriginal and Torres Strait Islander (ATSI) and from culturally and linguistically diverse (CALD) backgrounds
• Capacity to maintain effective working relationships with key stakeholders, to build and participate in key partnerships and participate actively in community networks.
• Solid financial management capability (billable hours, P&L’s, budgets)

Performance Review

Performance reviews will be conducted using the organisation’s Performance Management Process.

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