ITSM Specialist

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Location: Canberra, Australian Capital Territory, AU, 2601

Why is this an exciting opportunity? 

Atturra is one of Australia’s fastest growing ASX-listed advisory and IT solutions companies. 

The Managed Services area of Atturra’s business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry. This experience coupled with our people, makes us one of the most complete and leading “as a service” providers in the market.

With over 900 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives. 

What our people say:    “We are working towards a very bright future.”

“It's a company with vision and a promising future.”

Why you’ll love working here 

Culture of possibility 

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning and smart work practices. 

A strong set of company values 

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 

• Employee benefits, recognition, and wellbeing platform • Career growth via succession planning, internal promotions, and mentorship opportunities

• Ongoing investment in professional development through industry and technology certifications and study assistance

• Mental health support through our Employee Assistance Program

• Support for family and caring responsibilities, including paid parental leave

• Employee referral program, with monetary incentives offered

What our people say: 

“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

What you’ll be doing

We are seeking a highly skilled IT Service Management (ITSM) Specialist to join our team. As an ITSM Specialist, you will play a pivotal role in enhancing our clients IT service capabilities and implementing best practices,

Key Responsibilities:

IT Service Design and Strategy: Collaborate with stakeholders to design, develop, and implement IT service strategies aligned with business objectives. Analyse current processes and identify areas for improvement to enhance service quality and efficiency. Provide Guidance, training and support to all stakeholders on ITSM Processes and tools. Creating and maintaining service management documentation.

Incident and Problem Management: Lead incident and problem management processes to promptly address and resolve IT service disruptions and issues. Implement proactive measures to prevent recurring incidents and minimize downtime.

Change Management: Oversee change management processes to ensure seamless transitions and minimize disruptions to IT services. Evaluate change requests, assess potential impacts, and coordinate change implementation in accordance with organizational policies and procedures.

Service Catalogue Management: Define and maintain the service catalogue, including service definitions, service level agreements (SLAs), and service offerings. Continuously review and optimize the service catalogue to meet evolving business needs and technology requirements.

ITIL Framework Implementation: Apply ITIL best practices to streamline IT service management processes and enhance service delivery effectiveness. Drive the adoption of ITIL principles across the organization and facilitate continuous improvement initiatives.

Monitoring and Reporting: Monitor and report on the performance against KPIs and targets. Assist in the development and implementation of action / remediation plans.

Working Conditions

• Based in Deakin, ACT

What will make you successful in this role? 

• ITIL 4 Foundation certification or higher (e.g., ITIL Practitioner, ITIL Expert).
• Proven experience in IT service management, with a focus on incident, problem, change, and configuration management.
• Strong understanding of ITIL framework principles and best practices.
• Experience in ServiceNOW
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal abilities, with the capacity to collaborate across multidisciplinary teams.

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.