Front Office Manager
vor 3 Wochen
28 Seaport Blvd, Launceston TAS 7250, Australia Req #1716
Peppers Seaport Hotel is located just 5 minutes from the heart of Launceston, situated within the lively dockside precinct. This contemporary property offers a range of studio rooms and apartment style suites with balconies and views overlooking the seaport marina or historic township. On your days off, take time out and immerse yourself in nature, take in the picturesque coastline, or sample some of the finest produce and wines in the renowned food and wine region of the Tamar Valley.
Purpose
As theFront Office Manager,your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.
The Role & Property
- Great opportunity for an experienced Front Office Assistant Manager ready to take their next career step
- Full time position with the leading hospitality provider in the Pacific, offering job security and career pathways
- Base salary of $74,000 to $77,000 + super, contingent upon experience
- Leading a small team of six, you will serve as the second-in-command to the Operations Manager, stepping in to take charge whenever the Operations Manager is unavailable
- Boutique property with 60 rooms allowing you to be very hands on with the overall management offering exposure to specific financial learning through AP and AR to assist with your professional growth
Primary Responsibilities
- Confidence in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
- Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
- Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
- Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
- Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives
Skills and Experience
- Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Knowledge of Sihot PMS is advantageous but not essential
- Masterful in the art of communication, both the written and spoken
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
- ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
- Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
- 28 Seaport Blvd, Launceston TAS 7250, Australia
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