Customer Operations Specialist
Vor 3 Tagen
- Amber Electric --
More about the Customer Operations Specialist (Part-time) role at Amber Electric
As a Customer Operations Specialist, you’ll be working in a growing CX team, and helping to build Amber’s ambitious vision. You’ll be learning a great deal about how a modern, innovative company engages with its customers and makes a lasting positive impression on them through providing informative, concise and timely support.
As a casual employee, your hours may vary depending on scheduling so you will need to be available to work Monday- Friday between the hours of 9am- 8pm. We are flexible and will try to accommodate your requests.
**Responsibilities**
- Educating our customers on Amber’s product and processes, as well as addressing their queries and concerns, via email and phone (using Zendesk).
- Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience.
- Handling complaints and Ombudsman cases and resolving disputes.
- Taking initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team.
- Assist with responding to customer reviews and passing on feedback to the appropriate teams to improve our service or product.
- Supporting regular BAU processes where required to maintain the efficiency of the Operations team.
- Work closely with fellow teammates to encourage and support one another to achieve our goals.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amber Electric team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what’s outlined ????
Key Responsibilities
- ???? Query Handling
- Collaborative Issue Resolution
- ️ Customer Education and Onboarding
- Written communication
- Service orientation
- Verbal communication
A Final Note: This is a role with Amber Electric not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone. #J-18808-Ljbffr
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