Customer Service Manager
vor 1 Monat
As market leaders in Linear Motion, Linear Technik are always on the lookout for exceptional staff to join our team and assist with our strategy of growth.
Customer Service Manager
We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time.
The Position
Provide leadership and be part of the customer service team
Implement service policies to deliver maximum customer satisfaction
Recommend changes to policies and procedures to exceed customer expectations
Develop and monitor KPI's for the measurement of the team activities
Manage staffing levels and hours to ensure standards are met
Develop and implement appropriate training for staff
Long-term employment in a continuously growing organisation
The opportunity to join a close-knit and friendly team
The Candidate
The successful applicant will have proven experience ideally from the engineering / distribution industry, dealing with both resellers and end users and will display the following:
3-5 years of customer service and team management experience
Ability to motivate and coach to achieve strategic goals
Excellent negotiation and influencing skills with excellent interpersonal skills
The ability to multi-task and work within deadlines.
Strong people management skills including performance management
Proficient in Microsoft Word & Excel and ERP software
Salary commensurate with experience.
If you like the sound of us and you have the skills, experience and motivation to succeed in this role, please forward your resume to;
All applications will be treated strictly confidential.
Only shortlisted candidates will be contacted for interview.
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