Sales & Customer Service Manager - Homes

Vor 3 Tagen

The Council of the Shire of Hornsby, Österreich Granny Flat Solutions Vollzeit

Full time

Add expected salary to your profile for insights

New South Homes & Granny Flat Solutions are a multi-award-winning family-owned construction company based in Sydney's North. We also have a new office in Barrack Heights, south of Wollongong. We are looking for a talented Sales Manager to join our growing team and company.

The role requires someone to actively manage our Customer Service and Sales team for New Homes, Granny Flats and Tiny Homes. They would be responsible for the customer’s journey from the initial enquiry through to Sales which includes: 

  • Oversee the Operations of the Customer Service and Sales team
  • Manage a team of 8 made up of Customer Service and Sales / Site Assessors – including setting and tracking the team against KPIs and performance review
  • Report directly to the Directors of the business with sales and customer service metrics
  • Develop the team to be high functioning, high performing function within the team
  • Manage the new leads and enquiries via phone, email and face-to-face meetings with prospective customers as required
  • Be a point of escalation for the team, influencing our customers during the pre-Sales process
  • Working on creating and sustaining relationships with customers and our internal teams 
  • Updating our CRM with customer notes, additional information and data to assist our teams 
  • Be accountable for meeting KPIs

The skills we are looking for:

  • Proven experience of managing sales team 
  • Being able to consistently develop your knowledge on products, services, and processes
  • Proven ability to drive process and change within the team
  • Proven time and organisational management skills
  • A problem solver who loves to help customers
  • Excellent professional presentation

Does this sound like your perfect role? We’d love to hear from you, send us your CV today

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Sales and Customer Service Manager?

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