Senior Manager, Direct Product

This role will have key responsibility for driving direct product development, implementation and performance and effective management of the in-force portfolio. This role is pivotal in maintaining NobleOak’s competitive positioning.

This role will play a lead role in strategic projects, and growth initiatives in the direct space; be a key contributor in the Growth forum and working closely with colleagues in the actuarial, strategy, marketing and sales distribution. Working with members of the Product and Insurance team, this role may also provide support for other product lines as needed to balance capacity throughout the year. 

Key Accountabilities

• Direct Product Development and Delivery:
  • Drive the product development cycle, including ideation, planning, development, launch, and post-launch analysis.
  • Responsible for the successful delivery of new direct product initiatives, including coordination with technical delivery teams.
  • Lead product development and changes, including benefit fund rules, legal and risk review sign off and management and Board approvals.
  • Conduct ongoing reviews of product and pricing competitiveness, making recommendations to maximise revenue and growth.
  • Manage the reinsurance relationship in respect of product development and management.
  • Educate the NobleOak team on key product/pricing information provide support as needed.
• Regularly review analysis across the in-force portfolio (provided by data and actuarial teams) to ensure performance is in line with NobleOak’s targets.
• Make recommendations to the SLT in respect of the in-force portfolio.
• Once recommendations are approved, manage the development and implementation of changes in conjunction with the wider team.
• Project Management/Delivery
  • Drive implementation of a critical project related to product updates, ensuring timely delivery and adherence to quality standards.
  • Work closely with IT, Marketing, and Sales/Service teams to align project goals with overall business objectives.
  • Responsible for delivering the end-to-end project deliverables including technical requirements, internal education, and product management.

Key Responsibilities

• Deep life insurance product expertise – Provide expertise in respect of the product life cycle, direct products, portfolio management, and data analytics.
• Project Execution – Ensure quality on time, on budget, end to end delivery of project milestones. Use your technical delivery and stakeholder management skills to ensure the milestones are achieved and requirements, actions and outcomes are promptly communicated.
• Wider team support – Support the wider team with product expertise.
• Teamwork and Culture - Actively contribute to a positive environment and position NobleOak for ongoing success, with a high-performance culture and strong leadership through acting as a cultural champion.
• Writing and Reporting – Write reports and papers as required for audiences including the SLT, Board, and regulators. Provide progress updates to the GM Strategy and Deputy Chief Finance Officer and other senior management on project delivery, reporting, control framework and other ad hoc needs.
• High Quality and Accurate Communication - Communication with internal and external stakeholders, monitoring information and providing general help across the Insurance team when required.
• Process Improvement – Contribute to drive process improvement and automation in the Insurance department.
• Planning and Execution – Provide input to company-wide planning and issue resolution and help drive the execution of our NobleOak operational plan, including key business initiatives.
• Quality Control - Operate as an important quality controller for the business, ensuring all product project processes are delivered in a timely manner ensuring continued high satisfaction rates.
• Delivery focus – Strive to exceed all metrics and KPIs while providing excellent consistent customer service.

Capabilities

• Strong understanding of the Australian Life insurance industry and market, including competitors’ products in the direct life insurance market.
• Good understanding of the legal and compliance environment of the Life insurance industry.
• Strong negotiation skills and commercial aptitude.
• Strong implementation skills, particularly time and project management.
• Strong technical product knowledge, including understanding of interaction of product terms and conditions, pricing, underwriting and claims in managing overall insurance risk.
• Good ability to interpret and analyse relevant data to diagnose issues, trends and emerging problems
• Good problem-solving capabilities, including lateral thinking, to provide advice and recommended solutions to complex issues.
• Strong communication and stakeholder engagement skills, both written and verbal.
• Positive, team-focused, driven, and engaging personality.

Experience & Qualifications

• Developed experience in and knowledge of retail life insurance within the Australian marketplace.
• Exposure to product development over a number of years, ideally 10+ years relevant experience including 5+ years within Australian Life Insurance.
• Strong communication and presentation skills and experience working with senior stakeholders including at Board and C-Suite level.
• Strong understanding of the principles of life insurance from first principles and inclination to get involved in commercial decision-making process.

At NobleOak, you’ll be more than just an employee, you’ll be a NobleOaker

NobleOakers are a close-knit group of motivated and passionate people. We work as one team, support each other and do the right thing by our customers, with nobility at the core of our culture. You will feel truly valued here at NobleOak. We provide regular recognition, the opportunity to develop, and a fun atmosphere where we celebrate our wins together.

One Team, One Purpose

We are group of people with a diverse range of skills and backgrounds, working collectively as one united team. We pride ourselves on our collaborative culture where everyone is willing to lend a helping hand, regardless of their role. NobleOakers from all areas of the business are committed to putting our customers first at all times.

Stay Connected

We take every opportunity to stay connected with each department, hear from one another and maintain focus on our objectives. Our regular company-wide "huddles" are just one of our initiatives where we get together to share results, provide business updates and enjoy ourselves.

We show appreciation to our teammates who demonstrate NobleOak values through initiatives such as our Tough Nut Awards (Employee of the Month). Whilst we are busy striving to achieve results, we always take the time to celebrate our wins through regular drinks, lunches, and social events.

From the moment you join NobleOak, there is an abundance of training and support provided to set you up for success. We will enhance your personal and professional growth through tailored development plans, our NobleOak Academy of Learning & Development and external training opportunities.

At NobleOak, you’ll be more than just an employee, you’ll be a NobleOaker

NobleOakers are a close-knit group of motivated and passionate people. We work as one team, support each other and do the right thing by our customers, with nobility at the core of our culture. You will feel truly valued here at NobleOak. We provide regular recognition, the opportunity to develop, and a fun atmosphere where we celebrate our wins together.

One Team, One Purpose

We are group of people with a diverse range of skills and backgrounds, working collectively as one united team. We pride ourselves on our collaborative culture where everyone is willing to lend a helping hand, regardless of their role. NobleOakers from all areas of the business are committed to putting our customers first at all times.

Stay Connected

We take every opportunity to stay connected with each department, hear from one another and maintain focus on our objectives. Our regular company-wide "huddles" are just one of our initiatives where we get together to share results, provide business updates and enjoy ourselves.

We show appreciation to our teammates who demonstrate NobleOak values through initiatives such as our Tough Nut Awards (Employee of the Month). Whilst we are busy striving to achieve results, we always take the time to celebrate our wins through regular drinks, lunches, and social events.

From the moment you join NobleOak, there is an abundance of training and support provided to set you up for success. We will enhance your personal and professional growth through tailored development plans, our NobleOak Academy of Learning & Development and external training opportunities.

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