Team Leader

Team Leader - Sales

• Lead a team of Sales Associates
• Permanent full-time role based in our Brisbane office
• Competitive salary plus bonus

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia.We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain.At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment.We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National Targets.

About the role

Our Internal Sales team are focused on finding new customers, retaining existing customers, and developing innovative solutions to grow our Intermodal division. The Internal Sales play an important role in establishing relationships and professionally marketing the Pacific National services. The Internal Sales team leverage their in-depth knowledge of the Pacific National business and the potential customers business to continually identify new business opportunities and solutions.Through effective engagement and partnerships, the Internal Sales team contributes directly to enhancing the customer experience and the revenue growth strategy.

As the Team Leader – Sales Associate, you will play a crucial role in driving the success of the team's sales efforts. You will lead a dedicated team of sales professionals, guiding and motivating them to achieve and exceed sales targets. Your in-depth knowledge of the rail freight industry and your leadership skills will be instrumental in developing strategies that capitalise on market opportunities and maintain strong client relationships.

Key responsibilities include:

• Lead, mentor and inspire the team of Sales Associates to achieve individual and collective sales goals
• Develop and implement strategic sales plans that align with Pacific National’s objectives and market trends
• Identify new business opportunities and work collaboratively with the team to expand our client base
• Foster strong relationships with existing clients, understanding their needs and providing tailored solutions
• Define and clearly communicate roles and responsibilities to achieve team outcomes
• Lead by example and maintain high standards of professionalism and impartiality
• Actively engage the customers in informative conversations to solicit information on their business requirements and align solutions with Pacific National services and product offering.
• Take the initiative to step in to help others when workloads are high to ensure build a collegial working environment
• Proactively raise unresolved or complex issues to seek advice to a solution.
• Respond to customer enquiries effectively and in a timely manner ensuring a high-quality customer experience.
• Actively maintain a comprehensive and up to date database of customer business information
• Proactively generate leads through effective prospecting of customer database, cold calls, internal and external referrals, and networking events
• Manage and maintain complete records of all prospects and customer contact, follow-up calls and forecast information into the Customer Relationship Management system (CRM)
• Actively collaborate with internal teams to develop professional bids aligning to the customer needs to internal commercial outcomes
• Proactively maintain knowledge with market/industry dynamics, competition, market pricing and vertical market requirements, to be best positioned for success in prospecting efforts
• Analyse customer data, assessing needs and prepare tailored solutions

About you

To be successful in this role, you will need to be a customer centric sales professional with demonstrated experienced in a sales leadership role, ideally within the transport/logistics industry. You will have excellent communication, negotiation and interpersonal skills and demonstrated ability to lead and motivate a diverse sales team.

In addition, you will possess the following skills, experience and attributes:

• Minimum of 2 years Team Leader experience in an internal sales environment
• 1 to 2 years’ experience in internal sales or outbound call centre role with the ability to prospect, develop customer databases and close sales
• Self-motivated to learn & grow professionally
• High level of emotional intelligence with ability to build / maintain effective relationship.
• Articulate and professional with an enthusiastic attitude and a focus on results
• A lateral thinker with solutions focus, to generate new sales opportunities
• Strong written and verbal communications with a high level of emotional intelligence
• Adaptability to a changing environment
• Excellent organisational and time management skills
• An understanding of the rail freight business and knowledge of the freight services provided by Pacific National is desired
• High level of computer literacy, particularly in Microsoft Office products including word, excel, PowerPoint and outlook
• Knowledge and experience in the use of a Customer Relationship Management system

The benefits

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

• Industry leading programs focussed on your growth and career development
• Paid parental leave up to 14 weeks,with superannuation - after only 6 months service
• Parental benefits for birth, surrogacy, adoption, foster care, and kinship care
• Opportunity to purchase additional annual leave
• Flexible working arrangements (subject to business needs)
• A focus on your mental health and wellbeing through our PeerConnect program
• Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
• Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
• Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner
• Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it.These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Closing date

Applications close on the 20th of June 2024

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button below and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.