Compliance Governance Manager

Compliance & Risk (Banking & Financial Services)

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents and Pet products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The Role

The Compliance Governance Manager plays a critical position in managing and integrating the compliance management framework. This role entails aiding the business in comprehending and adhering to its regulatory obligations, encompassing those outlined by its Australian Financial Services License and the General Insurance Code of Practice. Responsibilities include providing compliance advisory and review across essential business sectors such as sales, service, claims and disputes, product development, and partnerships. Additionally, the role involves crafting and upholding compliance policies, procedures, and programs.

Located at our Toowong Head Office, this position presents an exciting opportunity for seasoned professionals seeking to advance their career in Compliance and Incident management within a senior role.

Accountabilities

• Develop and manage the Breach Reporting framework in compliance with regulatory mandates.
• Lead the Breach Committee in collaboration with Legal, determining significant breaches.
• Report compliance incidents and breaches to relevant committees and stakeholders.
• Provide compliance education and awareness to embed compliance management across the organization.
• Offer compliance advisory services as needed, contributing to cross-skilling initiatives.
• Development and management of the Breach Reporting framework, ensuring it delivers to the regulatory requirements of mandatory breach reporting (supported by Legal)
• Leadership and facilitation of the Breach Committee, with Legal, including the determination of significant breaches
• Reporting of compliance incidents and breaches to the Breach Committee, Executive Committee and the Board Risk Committee
• Providing compliance education and awareness for the Group, supporting an embedment of compliance management across the Group
• Provision of compliance advisory services for all elements of the compliance obligations register, where required as part of cross-skilling

Knowledge and experience

• At least 5 years insurance operations experience, with compliance/legal experience coupled with a relevant tertiary education.
• Experience in the general Insurance industry is highly regarded.
• Experience with risk management systems.
• Tertiary qualifications in a relevant discipline (Preferred).
• Compliance, Legal, Risk or Audit qualifications and memberships to relevant professional bodies highly regarded.
• Leadership and engagement skills, with the ability to manage SME experts the A&G way.
• Excellent communication, influencing and negotiation skills.
• Ability to build effective relationships with senior managers and other key stakeholders.
• Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
• Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.

We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

Auto & General has specialised in the sale, management and underwriting of insurance products in Australia since 2000. Our insurance products include car, home and contents and travel. We provide insurance for a number of brands including Budget Direct, 1st for Women, Ozicare, Australia Post, Virgin Money, and Aussie. We have three contact centres based in Queensland and claims assessing centres in Brisbane, Sydney, and Melbourne, in total employing in excess of 1000 people. Our commitment to providing exceptional service has seen the company win the Australian Teleservices Association’s Large Contact Centre of the Year Award in 2009 and 2010, and recognised as an ABA100 Winner for Service Excellence at the 2014 Australian Business Awards.

Auto & General has specialised in the sale, management and underwriting of insurance products in Australia since 2000. Our insurance products include car, home and contents and travel. We provide insurance for a number of brands including Budget Direct, 1st for Women, Ozicare, Australia Post, Virgin Money, and Aussie. We have three contact centres based in Queensland and claims assessing centres in Brisbane, Sydney, and Melbourne, in total employing in excess of 1000 people. Our commitment to providing exceptional service has seen the company win the Australian Teleservices Association’s Large Contact Centre of the Year Award in 2009 and 2010, and recognised as an ABA100 Winner for Service Excellence at the 2014 Australian Business Awards.

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