Product Manager, Consumer Broadband
vor 4 Wochen
452 Flinders St, Melbourne VIC 3000, Australia Req #2048
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
The Opportunity
Join our high performing team on a six-month full time maximum term contract as Product Manager, Consumer Broadband and manage the end-to-end product lifecycle for Vocus Consumer's Dodo and iPrimus range of broadband products Help grow profitability whilst improving customer experience and improve a range of metrics that determine success for the portfolio, from profitability to customer effort score to service growth.
What you’ll be doing day-to-day
- Drive and maintain in-depth, data-driven understanding of segment needs, behavioral attitudes and buyer sentiment that translate into compelling segment and micro segment offers and initiatives.
- Assess gaps in current offerings and develop and optimize product plans and offers that will deliver customer segment value propositions and achieve revenue objectives.
- Develop business cases to support new product/program development and product enhancements/improvements.
- Collaborate with other product managers on pricing and strategy to ensure Vocus Consumer maintains a cohesive product portfolio.
- Work across chevrons (Marketing, Sales, Service) to ensure propositions are executed with precision and efficiency.
- Work with our technical delivery teams to improve customer and staff facing systems driving favorable profitability and customer experience outcomes.
- Contribute to the management of the product lifecycle, including price changes, product exits and migrations.
- Product interface into Finance/Planning and Performance providing key inputs into revenue and physical forecasts during budgeting cycles.
- Achieve revenue and profitability targets for the relevant product portfolio.
- Achieve net SIO (services in operation) growth for the relevant product portfolio.
What you’ll bring to this role
- Minimum 4 + years’ experience in a commercial product management role, preferably in the telecommunications and broadband sectors.
- Strong project related experience, and excellent operational execution of delivery of projects.
- An excellent understanding of strategic direction and the ability to apply this to tactical offer and program design to deliver against the strategy.
- The ability to succinctly distil complex problems and data sets into clear problem statements and proposed action plans.
- Extensive experience in complex stakeholder management.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
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