Director, Regional Services | Two Permanent Opportunities

vor 4 Wochen

Brisbane City, Österreich The State of Queensland Vollzeit
Director, Regional Services | Two Permanent Opportunities

As the Director of Regional Services, you will drive operational success, empower teams, and advocate for customer-centric service delivery. In this exciting leadership role, you will make a meaningful impact by fostering a positive work culture and ensuring compliance with governance standards. We currently have two fantastic permanent positions available across the North and SEQ South regions. Join Queensland Public Trustee (QPT) in shaping a brighter future for Queenslanders

Job details

Position status

Position status Permanent

Position type

Position type Flexible full-time

Occupational group

Occupational group Management

Classification

Classification SO

Workplace Location

At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing our customers with comprehensive support.

As the Director – Regional Services, you will collaborate with senior management, Regional Managers, and key stakeholders to ensure the seamless operation of core services within our CED Program. Responsible for managing overall operational performance, staff development, and resource allocation across allocated regional offices, you'll drive excellence and influence service delivery standards across the region. With a focus on achieving sustained high standards and result-based outcomes, including fostering a coaching and mentoring culture, you'll play a key role in shaping our organisation's success.

Please note that there are two permanent flexible full-time positions available: Director Regional Services North and Director Regional Services SEQ South. Kindly specify in your application which position you wish to be considered for. Travel within the state is required twice monthly.

About you

As Director of Regional Services, you'll bring:

  • Solid business acumen and a track record of achieving results
  • Visionary leadership and the ability to inspire and empower teams
  • Excellent communication and stakeholder management skills
  • Extensive experience with frontline service delivery teams
  • Experience in developing staff through a coaching framework
  • A commitment to upholding governance and customer service standards
  • Dedication to fostering a positive and safe work environment for all staff
  • Demonstrated knowledge of the business similar to QPT is highly desirable

What we offer

  • 2 x senior permanent leadership opportunities to make a positive impact
  • Dynamic work environment with diverse responsibilities
  • Opportunities for personal and professional growth
  • Supportive culture prioritising employee mental health and wellbeing

How to apply

If you are interested in working with us, please provide the following information:

  • Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
  • A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above. There are two permanent flexible full-time positions available: Director Regional Services North and Director Regional Services SEQ South. Please specify in your application which position you wish to be considered for.
  • Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
  • Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

For more information about the position, please download the role description attachment.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Documents

Before applying for this vacancy please ensure you read the documents below.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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