Senior Manager, Digital Solutions

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From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

Company Description

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

Join TAL’s Group Life and Retirement business unit as a Senior Manager - Digital Solutions. Reporting to the General Manager, Digital Experience, you will play a pivotal part at ensuring the Group Life & Retirement digital proposition is market leading for all relevant stakeholders and ensuring our partners understand the benefits.

You will be responsible for the successful enablement of the TAL Connect roadmap for individual clients and key TAL digital proposition priorities. Working with the relevant stakeholders, you will ensure the business requirements are documented in line with the digital playbook and provide project governance to partner delivery.

This role is a 12-month fixed term contract, working flexibly from our Sydney office.

In this role you will: 

• Work with the various teams across the business unit to support the business requirement needs and plans for digital solutions.
• Work with Digital partners to fund specific TAL Connect Roadmaps.
• Co-ordinate roadmaps for the TAL Group Digital solutions in consultation with the business partners, product owner’s platform owner, Group Life and Retirement Business and their Partners.
• Be a champion and advocate for continuous improvement behaviours and processes with the TAL Digital propositions teams and TAL Group Life and Retirement teams.
• Recommend and develop system improvements, articulating the commercial benefits to the business.
• Co-ordinate/Implement digital initiatives according to agreed timeframes and business requirements in line with the TAL Digital Playbook.
• Provide management status reporting, as agreed, against tasks or objectives on a regular basis, highlighting exceptions, risks and/or issues.
• Aid in the communication strategies/plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation.
• Participate in Post Implementation Reviews/Initiative End Reports.
• Liaise with business stakeholders to identify change impacts and work with member experience teams to ensure change impacts are documented and solutions are available.
• Co-ordinate, execute, and participate in workshops (both internally and externally as needed).
• Be a champion for creating a better member experience.
• Guide and support team members to enhance their knowledge and skills in Digital Services.
• Lead discussions with IT stakeholders regarding strategic pieces of work and business value.

• Minimum 5 years Project Management experience
• Experience working within life insurance or a related industry
• Experience working in continuous delivery and agile methodologies
• Ability to translate business requirements into technical specifications, and articulated solutions
• Strong planning, organising and time management skills
• Able to prioritise between competing business needs
• Able to identify potential business, commercial, and technical risks and develop appropriate mitigation strategies
• Superior communication skills with an ability to relate well with others and explain complex problems in a simple manner

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.  

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

TAL is one of Australia’s leading life insurance specialists and for 150 years, we’ve been protecting people, not things.

Together with our partners we protect more than 4.5 million Australians and their families, helping them look after what matters most, so they have the freedom to keep living the life they planned.

TAL is one of Australia’s leading life insurance specialists and for 150 years, we’ve been protecting people, not things.

Together with our partners we protect more than 4.5 million Australians and their families, helping them look after what matters most, so they have the freedom to keep living the life they planned.

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Perks and benefits

A generous insurance plan for our people.

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