Patient Journey Partner

vor 4 Wochen

Melbourne, Österreich F. Hoffmann-La Roche Gruppe Vollzeit

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Join us in making this happen with:

  • A unique patient focused field-based opportunity in Victoria

  • Expertise in the field of Ophthalmology

  • Experience in a commercial healthcare setting

The Patient Journey Partner (PJP) is at the centre of the Roche organisation. The PJP is an empowered leader and the Primary Point of Collaboration (PPOC) and the local face of Roche. You will partner closely with those stakeholders directly touching the patient journey (in a given therapeutic area or ecosystem), gaining a deep understanding of their needs in order to connect Roche’s capabilities, products and services to co-create meaningful solutions. 

Key responsibilities include, but not limited to:

  • Bringing the external in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. 

  • Acting as a trusted partner and the primary point of collaboration between ecosystem stakeholders and Roche; the PJP shares the needs of the patient and the stakeholder community internally.

  • Partnering with patient journey stakeholders to identify roadblocks and unlock possibilities to deliver a shared value for the patients, the community and for Roche

  • Advocating Roche’s product/s from registration and supporting their quality use in a truthful and balanced manner to support potential solutions

  • Applying deep knowledge of the local, legal and Roche SOP frameworks to compliantly make decisions and optimise opportunities

  • Uncovering, understanding and validating both the patient and customer journeys in their entirety. Acting as a system thinker with the ability to identify shared purpose among stakeholders, including Roche

  • Integrating expertise to address “problems” with simple solutions and building partnerships through great experiences, whenever stakeholders in the ecosystem engage with Roche employees, products and services

Who you are:

You are someone with a strong passion to create value and impact on the ecosystem. You think from an Enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally.

You have:

  • Healthcare professional qualification and/or university degree (life sciences) with practical understanding of digital innovation methodologies. An advanced degree in Life Sciences and/or MBA is a plus.

  • At least 3 years of experience in the pharmaceutical or biotechnology industry with up to date knowledge of Medicines Australia Code of Conduct and other relevant standards and guidelines.

  • Ophthalmology expertise and experience would be preferred

  • Strong capabilities in understanding and mapping patient and customer journeys and related treatments in the Ophthalmology areaa plus

  • Robust strategic understanding and experience in tactical implementation of health solutions, including an understanding of clinical research

With strong business acumen, you demonstrate expertise in both commercialisation and a  valuable customer experience. You are excellent in stakeholder engagement and management, including partnering with therapeutic area experts (TAEs) and other key stakeholders.

You are good at formulating and orchestrating cross-functional strategies, you can ruthlessly prioritise. You are a strong collaborator and you have the ability to negotiate/find common ground (always with the best interests of the business and other people in mind).

This field-based customer engagement role will cover the West-side of Victoria and is only open to candidates that have full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What do we offer

In return, Roche offers a competitive package, ongoing development, and opportunities for career advancement.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

At Roche, the world’s largest biotech company you can, with the industry’s strongest pipeline in specialised medicines. Take pride in knowing you can make a difference to millions of patients worldwide developing treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, and respiratory disease.

Anything’s possible, in a friendly, collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute and realise their potential. As part of promoting diversity, we welcome applications from all people who are passionate about doing now what patients need next.

We are committed to providing a safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. In line with our vaccination policy all of our employees are required to be fully vaccinated against COVID-19. By applying for this role, you acknowledge your awareness of this policy and the requirement to comply if employment is secured. We encourage you to advise of any individual circumstances that may require consideration.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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