Delivery Manager
vor 1 Monat
Job Title: Delivery Manager - Cloud CRM Solutions
Location: Melbourne
Role Type: Full-Time, Permanent
Overview:
We are seeking a talented and motivated Delivery Manager with expertise in Cloud CRM solutions, particularly Salesforce and Dynamics, to join our team. The ideal candidate will have a strong background in delivering successful CRM implementations and managing end-to-end project delivery. They will be responsible for ensuring the seamless deployment of Cloud CRM solutions, meeting client requirements, and driving business outcomes.
Key Responsibilities:
- Lead the delivery of Cloud CRM projects, ensuring alignment with client objectives, timelines, and budget constraints.
- Manage and coordinate cross-functional teams to execute project plans effectively, including solution architects, developers, testers, and business analysts.
- Collaborate closely with clients to understand their business needs, gather requirements, and provide expert guidance on best practices in CRM implementation.
- Develop and maintain project documentation, including project plans, status reports, and risk registers, to ensure transparency and accountability throughout the project lifecycle.
- Act as the primary point of contact for clients, addressing any concerns, issues, or escalations in a timely and professional manner.
- Manage project scope, schedule, and resources to deliver high-quality solutions on time and within budget.
- Conduct regular project reviews and retrospectives to identify areas for improvement and implement corrective actions as necessary.
- Stay updated on industry trends and best practices in Cloud CRM solutions, incorporating new technologies and methodologies to enhance project delivery.
Core Technical Expertise:
- CRM Platforms: Salesforce, Dynamics
- Cloud Technologies: AWS, Azure
Required Skills
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of experience in project management, with a focus on Cloud CRM solutions.
- Proven track record of successfully delivering CRM projects, including Salesforce and Dynamics implementations.
- Strong leadership skills and ability to motivate and inspire cross-functional teams.
- Excellent communication, negotiation, and stakeholder management skills.
- Project management certification such as PMP, PRINCE2, or AgilePM is preferred.
If interested, please share updated profile to alok.t@sonata-software.com
Regards,
Recruitment Team
Sonata Software
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