Delivery Manager

vor 1 Monat


Melbourne, Österreich Sonata Software Vollzeit

Job Title: Delivery Manager - Cloud CRM Solutions

Location: Melbourne

Role Type: Full-Time, Permanent

Overview:

We are seeking a talented and motivated Delivery Manager with expertise in Cloud CRM solutions, particularly Salesforce and Dynamics, to join our team. The ideal candidate will have a strong background in delivering successful CRM implementations and managing end-to-end project delivery. They will be responsible for ensuring the seamless deployment of Cloud CRM solutions, meeting client requirements, and driving business outcomes.

Key Responsibilities:

  • Lead the delivery of Cloud CRM projects, ensuring alignment with client objectives, timelines, and budget constraints.
  • Manage and coordinate cross-functional teams to execute project plans effectively, including solution architects, developers, testers, and business analysts.
  • Collaborate closely with clients to understand their business needs, gather requirements, and provide expert guidance on best practices in CRM implementation.
  • Develop and maintain project documentation, including project plans, status reports, and risk registers, to ensure transparency and accountability throughout the project lifecycle.
  • Act as the primary point of contact for clients, addressing any concerns, issues, or escalations in a timely and professional manner.
  • Manage project scope, schedule, and resources to deliver high-quality solutions on time and within budget.
  • Conduct regular project reviews and retrospectives to identify areas for improvement and implement corrective actions as necessary.
  • Stay updated on industry trends and best practices in Cloud CRM solutions, incorporating new technologies and methodologies to enhance project delivery.

Core Technical Expertise:

  • CRM Platforms: Salesforce, Dynamics
  • Cloud Technologies: AWS, Azure

Required Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 5 years of experience in project management, with a focus on Cloud CRM solutions.
  • Proven track record of successfully delivering CRM projects, including Salesforce and Dynamics implementations.
  • Strong leadership skills and ability to motivate and inspire cross-functional teams.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Project management certification such as PMP, PRINCE2, or AgilePM is preferred.

If interested, please share updated profile to alok.t@sonata-software.com

Regards,

Recruitment Team

Sonata Software

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