Manager Digital Customer Delivery
vor 1 Monat
In Melbourne, water is essential to our way of life.
As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.
Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra—we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for over 130 years.
If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.
About the RoleIn this 9 month fixed term contract, reporting to the Head of Customer Focus, you’ll have the opportunity to make a difference and add to our work environment, within a place where you can learn and perform to your fullest potential. As the Manager Digital Customer Delivery, you will oversee the implementation and delivery of customer experience initiatives. You will provide leadership to a team of three reports who work with IT and the business to implement, manage and embed digital customer initiatives to drive enhanced experiences and services for our customers and community.
- Lead a consistent customer experience across core digital customer channels
- Manage a customer digital delivery team responsible for implementing best practice digital solutions and experiences
- Mange and deliver a pipeline of major customer projects
Test and operationalisation customer systems, tools, and digital solutions with technical and business teams
- Proven judgment working in a large complexed/regulated environment and working with ambiguity
- Strong leadership and experience managing teams in a customer focused role
- Demonstrated experience in customer experience designusing evidence-based human centred principles and actions to impact change across an organisation
- Experience in the development and delivery of customer systems, services, tools and applications would be advantageous
- Demonstrated ability to manage and deliver programs and projects on time, on budget,
- Demonstrated ability to build and maintain strong customer and stakeholder relationships.
For more information, please review the attached Role_Mandate
At Melbourne Water, we care about water and all life that springs from it.
Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.
We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.
Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.
If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.
How to ApplyClick the 'Apply Now' button below and complete our online application form.
Closing date: Wednesday 22 nd May 2024 at 11:55pm AEST
Advertised: 17 May 2024 AUS Eastern Standard Time Closing: 22 May 2024 11:55 PM AUS Eastern Standard Time
In this 9-month fixed term contract, reporting to the Head of Customer Focus, you’ll have the opportunity to make a difference and add to our work environment, within a place where you can learn and perform to your fullest potential. As the Manager Digital Customer Delivery, you will oversee the implementation and delivery of customer experience initiatives. You will provide leadership to a team of three reports who work with IT and the business to implement, manage and embed digital customer initiatives to drive enhanced experiences and services for our customers and community.
In this 9-month fixed term contract, reporting to the Head of Customer Focus, you’ll have the opportunity to make a difference and add to our work environment, within a place where you can learn and perform to your fullest potential. As the Manager Digital Customer Delivery, you will oversee the implementation and delivery of customer experience initiatives. You will provide leadership to a team of three reports who work with IT and the business to implement, manage and embed digital customer initiatives to drive enhanced experiences and services for our customers and community.
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