Service Delivery Manager
vor 3 Wochen
Service Delivery Manager Macquarie Technology Group Sydney, Australia
Service Delivery Manager Macquarie Technology Group Sydney, Australia Posted 1 day ago Permanent Competitive
Service Delivery Manager
About us
Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we're trusted by our customers to provide the services that enable their business success.
We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.
We're Australia's #1 Tech Best Great Place to Work in 2024.
The Opportunity
The Service Delivery Manager (SDM) is responsible for providing dedicated relationship management to their assigned portfolio of customers. Key to the role's success is building trusted relationships with technical and operational contacts within these accounts, ensuring exceptional service and value is recognized for the solutions and services we provide.
The SDM is known for excellence in service delivery - An increase in customer satisfaction, organic growth and retention within the portfolio are critical success measures for the role
This is a great opportunity to join one of Australia's best-run Cloud Services organisations within a high-performing team.
What you'll be doing
- Developing and managing strategic operational relationships up to and including senior C-suite contacts with all customers in the portfolio.
- Supporting and assisting customers with their operational requirements and queries through site visits and phone contact.
- You will meet with customers to capture/share information relating to incidents and projects.
- Project manage the implementation of or changes to services.
- Interface with internal stakeholders to resolve issues or enquiries.
- Acting as a point of escalation for all operational issues and concerns for the defined portfolio.
- Identifying opportunities where our products and services would meet a customer needs.
Your ideal skills & experience
- Hold a university degree
- Ideally 5 years of experience as a Service Delivery Manager, Project Manager or Customer Success Manager type of roles.
- Experience in IT industry, preferably within a Managed Services Provider, IaaS Provider or Public/Private Cloud provider
- An understanding of cloud technologies is required
- ITIL, Agile and/or Prince II certificates are highly desirable
- Previous experience as a project manager or project coordinator is highly desirable
- Enjoys providing exceptional customer service
- Excellent communication skills both written and verbal
Why Us?
- We are Great Place to Work Certified 2024.
- We have been awarded #1 Tech Best Great Place to Work in 2024.
- We're Australia's #2 Great Place to Work in 2023.
- We're the #1 Managed Services Cloud business in Australia.
- You will be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- You'll get to make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
If this excites you, let's chat. Apply now , we'd love to hear from you
More Jobs From Macquarie Technology Group
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr-
Service Delivery Manager
vor 3 Wochen
Sydney, Österreich dnata Vollzeitdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...
-
Service Delivery Manager
vor 3 Wochen
Sydney, Österreich Macquarie Technology Group VollzeitAbout usMacquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.We have made it our challenge to make our people feel good and love the work...
-
Infrastructure Service Delivery Manager
vor 3 Wochen
Sydney, Österreich BMP Technologies VollzeitT Service Delivery Manager - Cloud and Managed Services.We are seeking an experienced IT Service Delivery Manager to support some of our key accounts. Our ideal candidate would have a Systems Engineering background, thus providing a sound technical foundation to compliment a strong relationship building, service delivery and project management skillset.The...
-
IT Service Delivery Manager
vor 3 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitIT Service Delivery Manager Australian Military Bank Sydney, Australia IT Service Delivery Manager Australian Military Bank Sydney, Australia Posted 3 days ago Permanent Competitive IT Service Delivery Manager Established in 1959 and with over 56,000 members we're a Mutual organisation supported by a dedicated group of hard-working...
-
Service Delivery Manager
vor 2 Wochen
Sydney, Österreich FIS Global VollzeitPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 5 - 10%FIS is a Fortune 500 global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, as well as consulting and outsourcing solutions. FIS serves...
-
Service Delivery Manager
vor 1 Monat
Sydney, Österreich FIS Global VollzeitPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 5 - 10%FIS is a Fortune 500 global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, as well as consulting and outsourcing solutions. FIS serves...
-
Service Delivery Manager
vor 4 Wochen
Sydney, Österreich Talentworld VollzeitService Delivery ManagerTalentWorld is recruiting a Service Delivery Manager in Sydney, NS for a full-time and permanent position. As a Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of collaboration,...
-
Operations Service Delivery Manager
vor 1 Monat
Sydney, Österreich JPMorgan Chase & Co. VollzeitDo you have a passion for delivering a positive client experience? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you...
-
Service Delivery Manager
vor 3 Wochen
Sydney, Österreich Cushman & Wakefield VollzeitJob TitleService Delivery ManagerJob Description SummaryAs a Service Delivery Manager, you'll oversee facility operations under the Facilities Manager's guidance. Directly supervising staff and operations, you'll ensure alignment with client objectives and drive excellence in building management.Job DescriptionKey Responsibilities:Manage building staff in...
-
Service Delivery Manager
vor 2 Wochen
Sydney, Österreich Genesis Recruitment Solutions VollzeitHelp Desk & IT Support (Information & Communication Technology) Company Overview:A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. Position Overview:The Service Delivery Manager will be responsible for driving...
-
Director Service Delivery
vor 1 Woche
Sydney, Österreich NSW Public Service Commission VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: ...
-
Director Service Delivery
Vor 4 Tagen
Sydney, Österreich NSW Public Service Commission VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: ...
-
Regional Learning Manager, Delivery Services
vor 4 Wochen
Sydney, Österreich Amazon VollzeitRegional Learning Manager, Delivery ServicesJob ID: 2638907 | Amazon Commercial Services Pty LtdThe Regional Learning Manager, will be responsible for executing the strategy for learning and development initiatives that support the business objectives of Delivery Services Australia to include all Operations teams. They will play a critical role in the ACES...
-
Customer Success Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Genesis IT Recruitment VollzeitCustomer Success Manager / Service Delivery Manager Permanent Full TimeSydney CBD Office LocationHybrid Working ArrangementCompany Overview:A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats.Position Overview:The...
-
IT Service Delivery Manager
vor 4 Wochen
Sydney, Österreich Workforce Australia for Individuals VollzeitEstablished in 1959 and with over 56,000 members we're a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do. About the RoleReporting to the Chief Information...
-
Service Delivery Manager
vor 3 Wochen
Sydney, Österreich Schneider Electric Norge AS VollzeitThe OpportunityOur Services team are currently seeking an experienced Service Delivery Manager to be based in Macquarie Park (Sydney). Overseeing projects within our growing New South Wales operations, you will play a central role in supporting our Services business which is experiencing strong activity across our diverse operations. With an exciting...
-
Delivery Manager
vor 4 Wochen
Sydney, Österreich ClearCompany VollzeitThis Federal Government Agency is looking for a Delivery Manager to support the delivery of multiple systems (Java apps, PegaSystems, Big Data platform) within its Technology, Business Products and major programs upgrade of works. The Delivery Manager role is responsible for: leading a product team, technical delivery management and agile scrum...
-
Delivery Manager
vor 2 Wochen
Sydney, Österreich Entsia VollzeitThe Delivery Manager is responsible for managing and overseeing the end- to-end delivery of customer platform implementations (both hands-on delivery management and delegation to delivery team members) and contributing to the practices used in all deliveries within Entsia.This role is accountable for delivery success and requires ownership of the customer...
-
Delivery Manager
Vor 4 Tagen
Sydney, Österreich Entsia VollzeitThe Delivery Manager is responsible for managing and overseeing the end- to-end delivery of customer platform implementations (both hands-on delivery management and delegation to delivery team members) and contributing to the practices used in all deliveries within Entsia.This role is accountable for delivery success and requires ownership of the customer...
-
Service Delivery Coordinator
vor 3 Wochen
Sydney, Österreich Datacom VollzeitOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with...