Contract Manager- Cleaning Services

Our Vision:

Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 53+ years’ experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.

Our Values:

• Safety in everything we do
• Team collaboration and respect
• Environment & Sustainability
• Exceptional customer service
• People, Passion & Pride

Menzies is always looking for enthusiastic, motivated individuals to join our team. Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Staff performance is regularly assessed to confirm that work is up to our professional standard.

As a leading service provider for Cleaning Services within the Industrial cleaning industry, Menzies is now looking to expand our team and are now looking for a passionate, qualified, and enthusiastic Contract Manager(cleaning services), for our commercial contracts within the Brisbane region. Some travelling around Queensland may be required.

Menzies currently delivers cleaning services to a number of Industrial client locations throughout the country including; South32, Western Power, Energy Australia, Synergy, Rio Tinto and many others.

ABOUT THE ROLE

The successful candidate will be;

• Energetic
• Confident and accomplished Contracts Manager with a proven track record in managing complex multi-site operations with significant people, cost and budget responsibilities. 
• You will have the ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders. 
• Ideally currently living in Brisbane.

Skills/Experience Required

• You will have previous experience in a service based industry working with medium to large corporate clients across multi-site environments. 
• This is a customer facing role so you will have the capacity to understand and relate to clients across a range of industries and appreciate the different business models, needs and sensitivities that entails. 
• You will develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen. A key deliverable is to ensure compliance with contractual requirements for service delivery, timeliness, and reporting. 
• You will also engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives. 
• All applicants must be willing to undergo and successfully complete a Police Check, Random Drug and Alcohol testing as well as Potentially Working with Children Check as a condition of employment. 

An attractive salary package, including vehicle allowance, will be negotiated with the successful candidate. 

What will you be doing?

• Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
• Selling additional work (e.g., specials) to existing clients.
• Providing quotations for additional work requested as per the specifications and pricing of the cleaning contract.
• Identifying contracts “under threat” as projects and developing clearly defined objectives and action plans to prevent contract loss.
• Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
• Mobilising the start-up of new contracts and providing support to the nominated Contract Manager[s]
• Identifying the client’s decision-making process.
• Using foresight to identify potential client issues and resolve them before they become problems
• Regular face to face contact with client representatives.
• Effective and timely communications within the business and with the customer and other key stakeholders.
• Timely reporting to Administration for work order progress status and close out recording.

In return, the successful candidate will be offered a busy and exciting role offering:

• Employment with an established national organisation
• Professional growth opportunities
• Industry related qualifications
• Offices close to the CBD
• Vehicle allowance.
• Onsite parking

You will need to already be based in the Brisbane area, have past success in management, and a proven ability to deliver results against these key results areas.

Applicants who are not Australian Citizens or Permanent Residents must provide proof of entitlement to work including any restrictions on hours of work. 

Aboriginal and/or Torres Strait Islanders are encouraged to apply.

EMPLOYEE BENEFITS

Here at Menzies, we expect loyalty, respect, and teamwork between colleagues. In return, we have an ongoing commitment to provide our staff members with:

• Learning and development opportunities
• Reward and recognitions programs
• Fair systems of remuneration and compensation
• Satisfying work and the opportunity to pursue a rewarding career path

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  Questions
  • What area could you work in? *
  • What is you availability (please list ONLY the days and times of the week you CANNOT work). *
  For at least one of the previous three [3] months have you received either one of the following:
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  In accordance with the Federal budget recently released we are seeking to understand your age bracket purely for the understanding if you would be eligible for alignment with the job maker hiring credit.Are you in the bracket ofPlease note: this is not a determining factor for the position you have applied for.
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  • 30 to 35
  PERSONAL DETAILS CONT.Are you an Australian Citizen? *
  • Yes
  • No
  • Country of birth if not AU:
  Do you have a current working Visa?
  • Yes
  • No
  • N/A
  • If yes, Visa expiry Date?Does your visa have any other conditions? If yes, please provide details.
  • Are you proficient in all aspects of cleaning? *
  • Yes
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  Do you have a current driver’s Licence? *
  • Yes
  • No
  • Have you got any holidays planned over the next 12 months *
  • Please list your availability.Have you got any restrictions regarding working hours? *
  • When will you be available to commence work *
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  • What part of managing staff and dealing with client do you prefer?
  • EDUCATION & TRAININGPlease tell us about your education and training (including institution/trainer details and year completed) *
  Are you willing to do a Traineeship? *
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  • Are you currently studying/ training? If yes, please provide details. *
  • PREVIOUS EMPLOYMENTPlease list details including: Employer Name, Date from/to, Position held & Reason for Leaving *
  • MEDICAL HISTORYProvide details of any restrictions which you have ie: lifting/pulling restrictions and if so what are they? *
  • Do you suffer from ANY disability that may affect you completing duties at work? If yes, please provide details. *
  • Do you require any medical or physical support to perform your duties? If yes, please provide details. *
  • Do you have ANY restrictions that would impede your role? If yes, please provide details. *
  Would you be willing to have a pre-employment medical completed before being offered a position? *
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  • Are you able to lift above shoulder height? *
  • Are you able to lift items which might be greater than 20kg?
  Do you or have you ever suffered from ANY of the following? (Place a tick in the relevant box to answer "yes")
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  • REFERENCESPlease provide a minimum of TWO professional references including your most recent employer *
  I declare that the information I have provided within this application is true and correct. If it is found that any of this information has been falsified or misleading, your application will be withdrawn or in the event you are employed, your employment will be summary terminated without notice.Equally you have acknowledged and consented for Menzies to acquire your vaccination records, by providing evidence to support your answers. *
  • I agree
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