Technical Specialist
vor 4 Wochen
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Company name: Atlas Copco Australia Pty Ltd
Date of posting: May 8, 2024
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
ONLY APPLICANTS WITH THE RIGHT TO WORK IN AUSTRALIA WILL BE CONSIDERED.
Atlas Copco’s Power Technique business area provides air, power and flow solutions through products such as mobile air compressors, dewatering pumps, light towers and power generators, along with a number of complementary products.
The Role:
As the Technical Support and Training Specialist, you will have overall responsibility for providing technical support and training on our products and services within the Flow division. Your primary focus will be on ensuring timely responses to service division inquiries, supporting escalated queries from equipment sales, and maintaining high levels of customer satisfaction.
Key Duties:
- Promote all PTS products and services within the Flow division.
- Continuously improve efficiency to achieve shorter response times and lower costs.
- Administer warranty claims, WIP cases, and ECB Campaigns.
- Liaise with the Power Technique team to coordinate customer contacts, demonstrations, and training.
- Provide technical support for all products in the field, including fast feedback on emerging technical problems and recommendations for spare stock.
- Support long-term training development by attending training courses and providing expertise to our National Dealer Network.
- Keep up to date with the latest product developments and changes within the organization.
- Retain a minimum of Silver Level competency for Air and Power pillars.
- Support product companies by providing input from field experience for long-term product development.
- Work with BLMs to help reduce warranty costs through accurate and timely warranty administration.
What we expect from you:
- Relevant electrical or mechanical tertiary or trade qualifications.
- Background in product and technical training.
- Experience in skills audits and assessment preferred.
- Provision of technical support with pumps preferred.
- Intermediate PC skills with advanced Microsoft Office proficiency.
- Strong analytical, communication, and organizational skills.
- Attention to detail and ability to work effectively in a team environment.
What you can expect from us:
- Offer endless global job opportunities in the Atlas Copco Group
- Day off on your birthday
- Attractive remuneration with annual bonus potential
- Career progression and development opportunities
- A friendly, family-like environment, known for respectful interaction, ethical behaviour, and integrity.
Location: Brisbane, QLD
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