Sales Operations Manager

vor 2 Monaten

Willoughby City Council, Österreich Compass Vollzeit

Job Overview:

The Sales Operations Manager holds a key position within the Sales & Marketing team. You will help to drive optimum sales performance and excellence. The position plays a vital role in improving market share and growth through all major channel segments across our business units, working closely with the Director Sales & Marketing to provide key business intelligence and analysis to the Nationwide Sales Team.

The role specifically manages and ensures optimal sales performance & effort metrics. It provides deep thinking and analysis towards optimising our strategies that make us successful in what we do. With a thorough management of the sales process – the position will help provide program and sales incentive strategies, implementation, and Operations and be the conduit for all Sales & Strategic Planning.

To be successful in the role, you will put process as a no 1 priority to ensure a quality result while supporting the sales team’s objectives.

Reporting to: - Director Sales & Marketing.

Accountabilities:

  • Help the Director of Sales build a strategic sales plan for how we manage channel and territory coverage and approach .
  • Coordinate sales forecasting, planning, and budgeting processes.
  • Implement and manage CRM tools to maximise opportunities and customer relationships.
  • Conduct regular analysis of the Partner network to ensure optimal performance is being realised.
  • Help the Director of Sales manage the roadmap for enhancing the design and capabilities of the sales organisation spanning workflow processes, sales roles, productivity tools & data and specialised support services.
  • Provide data and analysis to identify trends and sales opportunities and support strategic decision-making.
  • Provide support to the Sales team and their sales pipeline to help them achieve success.
  • Supporting the Director of Sales in the system development life cycle for sales and customer related processes across the various IT systems.
  • Deliver business insights and demonstrate thought leadership with analysis of reports and feedback to internal stakeholders and business units.
  • Identify issues and challenges related to sales process & strategy and drive timely resolution.
  • Decision making authority, Liaising with peers and clients to ensure the best solutions are reached.

Job challenges and problem solving:

  • High level of analytical and financial analysis and presentation.
  • Managing a high workload whilst remaining organised.
  • Delivering information and processes to a widespread team who are always on the go and have comprehensive set of responsibilities.
  • Dealing with highly sensitive information with a sense of professionalism and privacy at all times
  • Having a flexible and adaptable approach to supporting the sales team and problem solving.
  • Taking accountability for decisions.
  • Analysing and presenting data to internal and external stakeholders

Relationships:

  • All levels of staff from the Chief Executive Officer to the most junior company members regardless of Team or Division.
  • Communication with Partners from time to time.

JOB KNOWLEDGE, SKILLS, AND EXPERIENCE:

  • 2 + years’ experience in Sales Operation’s or as a Business / Sales Analyst with a clear inclination for sales development and management. Looking for someone with a penchant for numbers who views themselves more than just someone who creates reports.
  • Strong Excel skills
  • Knowledge of Database and warehousing desirable.
  • Excellent communication and interpersonal skills.
  • Strategic analysis, planning and thinking.
  • Proven problem-solving abilities.
  • Analytical mindset with the ability to use data to make informed decisions.
  • Proactive, results-driven, and able to work independently or as part of a team.
  • History using and developing Salesforce or other CRM software and sales tools would be advantageous.
  • Knowledge of the car hire sector or other mobility solutions would be advantageous.
  • Positive attitude, highly motivated with an ability to make decisions in a fast-moving environment.
  • Ability to work autonomously.
  • A commitment to achieve results.

Location: Based in Artarmon there may be a requirement for interstate travel from time to time.

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