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Senior Client Success Specialist

vor 4 Monaten

Sydney, Österreich InDebted Vollzeit

To be the preferred choice of customers to support their debt free journey, everywhere.

Sales and Customer Success

Full-time

Office | Sydney, NSW, Australia

Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

Committed to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.

We’re a global, digital first and customer-obsessed team of over 230 people, living and working across 11 different countries . …

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About the role

About the RoleAs a Senior Client Success Specialist at InDebted, you will play a pivotal role in ensuring exceptional support for our clients, fostering strong relationships, and driving resolution of issues. Working closely with the Strategic Client Success Manager (CSM), you'll embody our commitment to delivering strong engagement, performance outcomes and overall satisfaction to our valued clients

What you'll be responsible forCustomer Advocacy and FeedbackAdoption and Success Management

Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

Relationship Building

Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Skills you'll needLearning agility

Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

Problem solving

Identifies problems and develops logical solutions that address the problems

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