Customer Service Representative

Vor 3 Tagen

Mackay Regional, Österreich Gwa Group Vollzeit

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the lookout for our next Customer Service Superstar to join our After Sales and Service team based in Derrimut on a permanent, full-time basis.

This is a fantastic role if you are looking to start your career with a great business and open yourself to opportunities for growth and development

This role forms an integral part of our amazing After Sales and Service (Warranty) team and works alongside a dynamic team to provide customer service, product advice, whilst resolving any product warranty or installation issues. You will manage the end to end warranty/customer service experience and be proactive in trouble shooting, problem solving and resolving issues.

Key Responsibilities

  • Providing product advice and support of a technical nature to customers to resolve product warranty issues in a timely and professional manner
  • Ensuring that claims are managed effectively as well as reporting on issues, statistics, and procedures
  • Ensuring that our systems are kept up to date
  • Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return

About you

  • 3+ years experience in customer service, preferably in a technical support/warranty role
  • Strong technical aptitude and computer skills (preferably with Microsoft)
  • Enjoy communicating effectively with internal and external customers
  • Strong attention to detail and ability to multitask
  • Problem solving skills and the ability to work under pressure

It would also be great if you come from the plumbing industry so you can hit the ground running, but if not, don’t worry we have a great onboarding program and full training will be provided to set you up for success

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

  • Flexible and hybrid working options
  • Competitive remuneration and bonus structures
  • Paid parental leave program
  • Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
  • Bathrooms & More program - great discounts on a wide range of our products
  • Volunteer and Community Service Leave
  • Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences For more information please contact Emily Jaajaa, Talent Acquisition Specialist (ejaajaa@gwagroup.com)

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.

#J-18808-Ljbffr

  • Customer Support Representative

    vor 3 Wochen

    Mackay Regional, Österreich Veritas Recruitment Group Vollzeit

    Get notified about new Customer Support Representative jobs in Australia. 2,000+ Customer Support Representative Jobs in Australia Adelaide, South Australia, Australia 2 weeks ago Entry Level Customer Service Specialist (@ Hnry) Melbourne, Victoria, Australia 3 days ago Customer Service Representative - Banking Cannington, Western Australia,...

  • Customer Service Representative

    Vor 3 Tagen

    Mackay Regional, Österreich Healius Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres...

  • Dispatcher/Customer Service Representative

    Vor 3 Tagen

    Mackay Regional, Österreich GFL Environmental Inc. Vollzeit

    Dispatcher/Customer Service Representative page is loaded Dispatcher/Customer Service Representative Apply locations Victoria, British Columbia time type Full time posted on Posted Yesterday job requisition id R17517 GFL Environmental is looking for a Dispatcher/Customer Service Representative to join our ...

  • Customer Service Representative

    Vor 3 Tagen

    Mackay Regional, Österreich GoodLife Fitness Vollzeit

    Customer Service Representative (Motivator)- Victoria Bay Centre page is loaded Customer Service Representative (Motivator)- Victoria Bay Centre Apply locations Victoria, British Columbia time type Part time posted on Posted Yesterday job requisition id JR103038 CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR) Who is a...

  • Customer Service Representative

    Vor 3 Tagen

    Mackay, Österreich Avis Budget Group International Vollzeit

    Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment. About the Role In this role you will be the...

  • Customer Service Representative Opportunities

    Vor 3 Tagen

    Mackay Regional, Österreich Kogan Group Vollzeit

    We're looking for customer-centric and solutions-focused team members to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to...

  • Customer Care Representative

    Vor 3 Tagen

    Mackay Regional, Österreich Thermo Fisher Scientific Inc. Vollzeit

    Job DescriptionAbout usThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics...

  • Customer Service Administrator

    Vor 3 Tagen

    Mackay Regional, Österreich Woodforde Group Vollzeit

    Great opportunity for a Customer Service Administrator to join a family owned and run wholesale and distribution company!Your Organisation Working as part of the Customer Service Team, this is an opportunity to join a family owned and operated wholesale and distribution company.Based in Mount Waverley, they value employee engagement and support and...

  • Customer Service Officer

    Vor 3 Tagen

    Mackay Regional, Österreich Metcash Trading Limited Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you. We are looking for a passionate Customer Service...

  • Maintenance Services Representative

    Vor 3 Tagen

    Mackay Regional, Österreich Campus Living Centres Vollzeit

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Maintenance Services Representative must ensure that the entire building is in safe and good working order at all times. This includes a combination of preventative maintenance...

  • Customer Service Manager

    vor 1 Tag

    Mackay Regional, Österreich CETTIRE Limited Vollzeit

    About Us:Cettire is the largest Australian-owned luxury fashion site and we are continuing to grow at a rapid pace.About the Role:We have an exciting opportunity for an experienced Customer Service Manager to join our growing team.Working on a permanent full-time basis, your duties will include but are not limited to:- Overseeing customer service enquiries...

  • Customer Service Manager

    Vor 3 Tagen

    Mackay Regional, Österreich Myer Pty Ltd Vollzeit

    Job no: 941755 Work type: Permanent / Full time Location: Melbourne City From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to...

  • Customer Service Officer

    Vor 3 Tagen

    Mackay Regional, Österreich Adminavenues Vollzeit

    We’re people who take the time to know people. That's the WOW-way. And that’s the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing company!If you’re passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role...

  • PT Customer Service Leader

    vor 1 Monat

    Mackay Regional, Österreich Food Lion Vollzeit

    Address: USA-VA-Victoria-950 Main Street Store Code: Store 02104 Front End (7229303) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    vor 4 Wochen

    Mackay Regional, Österreich Food Lion Vollzeit

    Address: USA-VA-Victoria-950 Main Street Store Code: Store 02104 Front End (7229303) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • Customer Service Rep

    vor 1 Monat

    Mackay Regional, Österreich Orikan Vollzeit

    Job Category: Call Centre and Customer Service Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of...

  • Customer Service Rep

    vor 4 Wochen

    Mackay Regional, Österreich Orikan Vollzeit

    Job Category: Call Centre and Customer Service Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of...

  • Team Leader

    vor 1 Tag

    Mackay Regional, Österreich Luxury Escapes Vollzeit

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Awarded as one of the 'Best Places to Work 2021 & 2023' by the AFR; employee...

  • Business Development Representative

    Vor 3 Tagen

    Mackay Regional, Österreich Mimecast Limited Vollzeit

    Business Development Representative page is loaded Business Development Representative Apply locations Australia - Victoria time type Full time posted on Posted Yesterday job requisition id R4886 “At Mimecast, we don't just offer a job; we present a thrilling opportunity to be at the forefront of shaping the future of...

  • Service Express Representative

    vor 1 Monat

    Mackay Regional, Österreich Haymes Paint Vollzeit

    From our humble beginnings in 1935, Haymes Paint has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our fourth generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or...