Guest Relations Manager

Vor 3 Tagen

Sydney, Österreich Hilton Worldwide, Inc. Vollzeit

Job Description - Guest Relations Manager (HOT0AQ3Y)

Job Description

Guest Relations Manager ( Job Number: HOT0AQ3Y )

Work Locations

Work Locations : West Hotel Sydney Curio 65 Sussex Street Sydney 2000

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members

Why you’ll love working for Hilton

Access to t he world’s best Team Member Travel Program with highly discounted rates

Discounts of up to 25-50% on products and services in participating Hilton outlets

Comprehensive training and support for your new role

Access to Hilton University training, offering more than 3000 learning programs

Extensive range of career development opportunities

What  will you be doing?

Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service .

Assist the Assistant Front Office Manager with the management and support of daily Front Office Operations

Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded

Handle guest requests, inquiries and complaints promptly

Handle any management issues or emergencies that arise, record and resolve as necessary

Maximise sales revenues through up-selling and marketing programs within the department

Maintain knowledge of hotel products, services, policies and emergency procedures

Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities

What are we looking for?

To be successful in this role, you should have a positive attitude and the following experience and skills :

A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast food and/or retail sector

Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone

Excellent leadership, inter-personal, training and development skills

Demonstrated ability to resolve problems and conflict, and work efficiently under pressure

Well-presented, organised and calm personality

Travel the world and grow your career with Hilton

Hilton has been recognised as the Number 1 Great Place to Work Institute in the World

EOE/AA/Disabled/Veterans

Schedule

Schedule : Full-time

Brand : Curio Collection by Hilton

Job

Job : Guest Services, Operations, and Front Office

#J-18808-Ljbffr

  • Guest Relations Manager

    vor 2 Wochen

    Sydney, Österreich Hilton Vollzeit

    Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! Why you’ll love working for Hilton! Access to the world’s best Team Member Travel Programwithhighlydiscounted rates Discounts of up to 25-50% on products and services in participating Hilton...

  • Guest Relation Senior Associate

    vor 3 Wochen

    Sydney, Österreich CBRE Vollzeit

    Guest Relation Senior Associate Job ID 170349 Posted 04-Jun-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Sydney - New South Wales - Australia Excellent opportunity working with renowned, prestigious financial institution. Fast paced corporate guest services...

  • Media Relations Manager

    vor 3 Wochen

    Sydney, Österreich Suncorp Group Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Permanent Full-time, flexible, hybrid working arrangementsKey part of the Media Relations teamOur Media Relations Manager protects and enhances the reputation of Suncorp Group, including brands AAMI and Suncorp Insurance. As part of the award-winning Corporate & Regulatory Affairs team they will...

  • Customer Relations Manager

    vor 1 Monat

    Sydney, Österreich The Star Ent Group Vollzeit

    Apply now Job no: 529522 Work type: Maximum Term Full Time Location: Sydney, Melbourne Categories: Marketing / PR Customer Relations Manager - VIP Domestic Sales & MarketingThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for...

  • Workplace Relations Manager

    vor 2 Wochen

    Sydney, Österreich Tandem Partners Pty Ltd Vollzeit

    This is an organisation with a solid Australian footprint providing solutions to a broad range of customers. They have a long and rich history and are committed to continuing to build a culture where their people are enabled to perform at their best.This is a newly created role reporting into an inspirational Chief People Officer and partnering closely with...

  • Government Relations Manager

    vor 3 Wochen

    Council of the City of Sydney, Österreich Workforce Australia for Individuals Vollzeit

    Utilise your established government networks to engage on behalf of the University of SydneyAbout the opportunityUnder the direction of the Director, Government Relations, the Government Relations Manager will ensure a government perspective is captured in all major University projects, including policy development and strategic ventures.The Government...

  • Government Relations Manager

    vor 1 Monat

    Council of the City of Sydney, Österreich Workforce Australia for Individuals Vollzeit

    Utilise your established government networks to engage on behalf of the University of SydneyAbout the opportunityUnder the direction of the Director, Government Relations, the Government Relations Manager will ensure a government perspective is captured in all major University projects, including policy development and strategic ventures.The Government...

  • Duty Manager

    vor 3 Wochen

    Sydney, Österreich Hilton Vollzeit

    Job Purpose As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty Manager team, you...

  • Manager - Industrial Relations and Compliance

    vor 1 Monat

    Sydney, Österreich Reserve Bank of Australia Vollzeit

    Manager - Industrial Relations and Compliance page is loaded Manager - Industrial Relations and Compliance Apply locations Sydney time type Full time posted on Posted 2 Days Ago job requisition id JR1400 Join the Bank at a pivotal time of transformation and foster a culture of innovationImpactful work that helps make a...

  • Manager - Industrial Relations and Compliance

    vor 4 Wochen

    Sydney, Österreich Reserve Bank of Australia Vollzeit

    Manager - Industrial Relations and Compliance page is loaded Manager - Industrial Relations and Compliance Apply locations Sydney time type Full time posted on Posted 2 Days Ago job requisition id JR1400 Join the Bank at a pivotal time of transformation and foster a culture of innovationImpactful work that helps make a...

  • Assistant Director – Workplace Relations/Employee Relations

    vor 1 Woche

    Sydney, Österreich Services Australia Vollzeit

    Assistant Director – Workplace Relations/Employee RelationsAssistant Director – Workplace Relations/Employee Relations Industrial & Employee Relations (Human Resources & Recruitment)Government - Federal (Government & Defence) Are you a senior workplace/employee relations professional committed to building trust and confidence in business and local...

  • Investor relations

    vor 2 Monaten

    Sydney, Österreich Work in Rail Vollzeit

    Also known as: Investor relations manager, Investor relations advisor Is this role right for you?You’ll need to have excellent communication skills and be great at building strong relationships. You’ll be a big picture thinker who can share ideas and inspire others. You will also enjoy digging into the detail – analysing trends, monitoring...

  • Investor relations

    vor 4 Wochen

    Sydney, Österreich Work in Rail Vollzeit

    Also known as: Investor relations manager, Investor relations advisor Is this role right for you?You’ll need to have excellent communication skills and be great at building strong relationships. You’ll be a big picture thinker who can share ideas and inspire others. You will also enjoy digging into the detail – analysing trends, monitoring...

  • Industrial Relations Manager

    Vor 3 Tagen

    Sydney, Österreich Qantas Airways Vollzeit

    Industrial Relations Manager page is loaded Industrial Relations Manager Apply locations Sydney time type Full time posted on Posted Yesterday job requisition id R98700 Exciting opportunity to support complex negotiation, bargaining and consultation processes Foster a positive industrial climate by building effective ...

  • Industrial Relations Manager

    vor 4 Stunden

    Sydney, Österreich Qantas Airways Vollzeit

    Industrial Relations Manager page is loaded Industrial Relations Manager Apply locations Sydney time type Full time posted on Posted 2 Days Ago job requisition id R98700 Exciting opportunity to support complex negotiation, bargaining and consultation processes Foster a positive industrial climate by building effective ...

  • Public Relations

    vor 2 Monaten

    Sydney, Österreich Navitas Vollzeit

    Public Relations & Content Manager Sydney, Australia Salary: Competitive Remuneration Package The Public Relations & Content Manager within the C&I Divisional Marketing Team plays a crucial part in content strategy development, promoting student success stories and enhancing our portfolio of brand's reputation. The role is responsible for developing and...

  • Public Relations

    vor 4 Wochen

    Sydney, Österreich Navitas Vollzeit

    Public Relations & Content Manager Sydney, Australia Salary: Competitive Remuneration Package The Public Relations & Content Manager within the C&I Divisional Marketing Team plays a crucial part in content strategy development, promoting student success stories and enhancing our portfolio of brand's reputation. The role is responsible for developing and...

  • Client Relations Manager

    vor 4 Wochen

    Sydney, Österreich IMPACT HR Vollzeit

    Account & Relationship Management (Sales) Active Metal are experts in transforming your space, bringing unique projects to life every day. Our team can design and install a stylish yet functional staircase that will elevate your workspace to a whole new level.Active Metal are market leaders in the design, fabrication and installation of commercial...

  • Client Relations Manager

    vor 4 Wochen

    Sydney, Österreich IMPACT HR Vollzeit

    Account & Relationship Management (Sales) Active Metal are experts in transforming your space, bringing unique projects to life every day. Our team can design and install a stylish yet functional staircase that will elevate your workspace to a whole new level.Active Metal are market leaders in the design, fabrication and installation of commercial...

  • Government Relations Lead

    Vor 3 Tagen

    Sydney, Österreich Uniting Vollzeit

    Government Relations Lead - Full time permanent role - Sydney CBD - Working within Uniting's Advocacy & Media team The Closing date for all applications is 5pm, Friday, July 26th Base salary of $151,000 plus super = $168, 365 PLUS NFP salary packaging benefits! Lead strategic government relations initiatives for Uniting - Develop and improve interaction...