Process Improvement Technical Writer
Vor 7 Tagen
Other (Manufacturing, Transport & Logistics)
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
This role sits within our Network Operations division, which includes our network operations for AP Northern & Southern, Startrack Road Express, Premium Operations, Air Freight, Fleet & Assets management, operations technology, automation and analytics and facility property.
Over the past couple of years Australia Post has made significant progress in the continuous improvement capability of the network operations team. In line with our Post26 strategy, we are creating new roles to sit within the Network Capability team dedicated to process excellence.
This team will be focused on standardising processes, and identifying and executing major function & network wide continuous improvement projects.
What you’ll deliver with us
Australia Post is establishing a holistic approach to how it addresses process excellence enabling the acceleration of continuous improvement programs of work.
The establishment of a federated operating model will create enterprise consistency of methodologies, tools, processes, and overall capability – governed centrally and executed within each business area.
This role is accountable for the development and maintenance of a range of documentation to support newly established / optimised operational processes.
In partnering with optimisation specialists and operational team members, this role will enable the strategic alignment between the Post26 Strategy, standards, processes and procedures by condensing and simplifying documentation.
Working in a matrix structure, this role will provide a level of technical writing advice to range of teams across Network Operations Process Excellence.
Your new role will be:
Establishment of technical writing standards, templates and methodologies for application across Network Operations.
Ensure document control and knowledge management methodologies are implemented and maintained
Document and maintain business process maps using Signavio
Document and maintain operational procedures, standards and other related technical documentation.
Ensure documentation supports the Network Operations Quality Management System, particularly enabling operations to achieve their Internal Control Check and ISO certification requirements.
About you
You will be committed to transformation and able to translate complex technical information in to clear concise and everyday language appropriate for application by team members across the organisation.
You’ll also need
Demonstrated experience in establishing and maintaining quality working relationships with team members at all levels in the organisation in order to understand end to end processes
An understanding of LEAN Six Sigma and business process mapping experience.
A high level of organisational skills, time management capability and flexibility.
How we’ll deliver for you
A unique transformation project that will mean you get to help shape the future of Australia Post.
A progression opportunity as you work on a complex project.
work at the forefront of the freight industry.
We’re delivering together
At Australia Post, we acknowledge the TraditionalCustodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applicationsfrom people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.a u
The company is primarily engaged in the provision of postal, retail, financial and travel services. It operates in three core markets: letters and associated services, agency services and retail merchandise, and parcels and logistics that span both domestic and international markets. It was founded in 1809.
It helps all Australians by providing innovative and easy-to-use products and services, friendly service from knowledgeable staff, consistent on-time delivery, value for money, and modern and efficient networks. It will strengthen its people's commitment to these goals by making job satisfaction a priority, encouraging participation in the success of its business, recognising excellent service to customers, and rewarding excellent performance.
Source: this is an extract from the company's own website
The company is primarily engaged in the provision of postal, retail, financial and travel services. It operates in three core markets: letters and associated services, agency services and retail merchandise, and parcels and logistics that span both domestic and international markets. It was founded in 1809.
It helps all Australians by providing innovative and easy-to-use products and services, friendly service from knowledgeable staff, consistent on-time delivery, value for money, and modern and efficient networks. It will strengthen its people's commitment to these goals by making job satisfaction a priority, encouraging participation in the success of its business, recognising excellent service to customers, and rewarding excellent performance.
Source: this is an extract from the company's own website
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