Export Planner

We are Fonterra, one of the world's largest dairy nutrition companies. Here in Australia, we collect milk from Aussie Farmers across Victoria and Tasmania, and our manufacturing sites turn this into the dairy foods you know and love in our supermarkets, including Perfect Italiano, Mainland, Western Star, and Bega. We also sell dairy ingredients to many of the world's leading food companies and partner with food services businesses across the country to get dairy foods into chefs' hands.

As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in Australia and around the world.

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About us

In Australia, we take the milk we collect from our farmers, and our eight manufacturing sites across Victoria and Tasmania turn this into dairy foods that generations of Australians have grown up with and love, including Perfect Italiano, Mainland, Western Star, and Bega. We also sell dairy ingredients to many of the world’s leading food companies and partner with foodservices business across the country to get dairy foods into chef’s hands.

About the opportunity

Reporting to the Ingredients Customer Value Chain Manager, you will provide specialist knowledge of nominated markets and be the conduit between the Fonterra regional office and Fonterra Australia in all matters relating to export. You will be responsible for ensuring customer orders are delivered within agreed KPIs, and in compliance with Export and Importing country regulations.

Based at our Richmond head office with WFH flexibility, this role will see you build and maintain strong relationships with key internal and external stakeholders across the business to ensure export orders meet supply chain delivery expectations.

You will also:

• Efficiently manage order fulfilment activity and customer inquiries in line with sales strategies
• Be the dedicated go to person for all order fulfilment activities for designated customers/markets and be ultimately responsible for completing each sales order and delivery up to documentation.
• Ensure all documentation is accurate and complies with government regulations.
• Problem solve and resolve issues impacting on delivery such as Master data, IT, shipping or documentation.
• Accurately execute customs export permits and health certificates for necessary international orders, in a timely manner.
• Develop and maintain knowledge of assigned markets, customers and food industry protocols

About you

Critical to your success in this position, will be your highly honed communication skills and attention to detail, teamed with your ability to be a collaborative team player. You will be a keen learner, process driven and easily adaptable to a fast-paced and dynamic work environment.

Ideally, you will have strong Excel skills and experience within the FMCG sector. Dairy industry knowledge/ experience will also be advantageous as will experience in an Export/Logistics or Supply Chain environment.

Playing a key role in driving processes, you will add value to current processes by identifying areas of improvement.

You will also have:

• Excellent interpersonal skills
• 2-3 years’ minimum experience in customer service / administration
• Intermediate – advanced skills in Excel will be highly regarded
• Experience with SAP systems will be highly advantageous

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities.

Or join our Talent Community by clicking here , to be notified about new and relevant job opportunities.

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.