Return to Work Specialist

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewAs a Return to Work (RTW) Specialist in our Workers Compensation team, you’ll be a leader in identifying and delivering recovery and RTW outcomes for complex claims within your team. You'll use your expertise to identify and triage claims that are risk of exceeding expected return to work time frames, and you’ll also work closely with the supporting case managers to identify barriers to Return to Work, positively driving a Return-to-Work Focus with Injured Workers and Employers. How you'll make an impactYour responsibilities will include:Providing leadership as key subject matter expert within your team relating to recovery and RTW, whilst supporting your team manager and wider leadership groupManaging a portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to healthSupporting Senior Case Managers with regular claim conferencingIdentifying biopsychosocial risk factors leading to strategic recovery whilst achieving RTW goalsIdentifying claims at risk of developing secondary psychological injuries whilst implementing appropriate strategic measures to support injured workers back to full functional capacityUndertaking RTW visits and treating health provider case conferences (both virtually and in person) when required to support recovery and RTW outcomesApplying a person-centred management approach focussing on injured workers’ needs, by setting recovery goals and supporting them to achieve these About youWe’re looking for an enthusiastic and customer-focused RTW Expert who has:Workers Compensation scheme Claims Management experience, or significant RTW knowledge and experienceKnowledge of physical and/or Mental Injury, or general Personal Injury Management concepts relating to Victoria’s Workers Compensation SchemeExcellent customer service skills and experienceTime management, administrative and organisational skillsExperience in leading people, teams or key initiatives as well as coaching and mentoring skillsTertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is ideal Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.