Return to work Specialist

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewAs a Return-to-Work Specialist, you’ll be a leader in recovery and return to work by influencing and driving return to work outcomes on all injury claims. Identify and triage claims that are high/Medium and Low risk of exceeding expected return to work outcomes, whilst working closely with the supporting case managers. The RTW Specialist will utilise their knowledge and skillset in return to work, person centred injury management and exceptional stakeholder communication skills, to drive optimal return to work outcomes. How you'll make an impactProviding leadership as key subject matter expert within your team relating to recovery and RTW, whilst supporting your team manager and wider leadership groupManaging a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to healthSupporting case managers of medium/low risk claims with regular claim conferencingIdentifying biopsychosocial risk factors leading to strategic recovery and return to work goals whilst achieving RTW goals Identifying primary and secondary psychological claims whilst supporting appropriate strategic measures in managing injured workers back to full functional capacityUndertaking RTW visits (Virtual and in person) when required to support recovery and RTW outcomesApplying a person-centered management approach focusing on injured workers’ needs, by setting recovery goals and supporting them to achieve these About youWorkers Compensation scheme Claims Management experienceKnowledge of Personal Injury Management concepts relating to Victoria’s Workers Compensation Scheme Excellent customer service skills and experience Time management, administrative and organisational skills Experience in leading people, teams or key initiativesTertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.