Early Intervention Specialist

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewAbout the Role As an Early Intervention Specialist (EIS) you will focus on the Return To Work (RTW) aspect of high-risk workers compensation claims which are pending approval and acceptance. The EIS will provide guidance and assistance to employers with the aim of facilitating an early, safe and sustainable return to work for injured workers, and helping to set up a claim to get a head start before it reaches the claims management team.  In this customer facing role, you will be on the front line providing excellent customer service by phone to a variety of stakeholders. From time to time, you may need to travel to employer work sites and participate in site claims reviews. How you'll make an impact Identifying claims that may benefit from early RTW assistance. Contacting employers to determine the level of engagement with the worker about RTW, potential barriers, and consider what assistance is required. Educating employers around how to meet their RTW obligations and may also engage further services depending on the need of a specific claim. Referring claims to Occupational Rehabilitation Providers, our Mobile Case Management team for treating health provider Case ConferencingEnsuring others in the business involved in the Early Intervention (EI) program have the required resources and training to undertake their rolesBeing readily available and accessible to GB staff involved in the EI program to provide guidance and to troubleshoot issues as they arise About youClaims/case management experience withing Workers Compensation industry In depth understanding of work cover and VWA guidelines and procedures, as well as practical application of theseKnowledge of and experience in managing complex claims, and the ability to understand or read complex claims indicatorsAn understanding of types of injuries, and how they impact Return to Work outcomesExcellent communication, coaching and mentoring skills Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle LeaveNovated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leaveOther benefits include:Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.