UX/UI Product Designer

Vor 4 Tagen

Innsbruck, Österreich Cropster GmbH Vollzeit

We are looking for a User Experience Designer. Someone who can help us improve our customer’s experience using our products so they can produce a better cup of coffee.

Cropster is the market leader in software for the specialty coffee industry. We work with farmers, exporters, importers and roasters in over 80 countries around the world to help them deliver a better cup of coffee in a sustainable way.

We’re a fast growing business that is highly focused on our customers and the benefits we can bring them through close collaboration — with a successful history of over 10 years. We also believe that work-life balance is more than a catch phrase, it is a part of our success. We encourage empowerment and taking over responsibilities. We provide our team with room to grow within our organization, to develop their interests and expertise whatever their current experience level. We are committed to building a culture of inclusion and embracing diversity in all its forms. We offer fair, competitive, and transparent pay.

Tasks

Product design at Cropster starts at the people that use our products, those with critical roles at every step of the coffee supply chain: farmers, roasters, production managers, and baristas are a few among them. From observation and other qualitative and quantitative data, you’ll ideate cross-functionally and tailor improvements to the usability and look and feel, as well as collaboratively generate new ideas to be realised in an agile environment.

What you’ll do
- Discover & understand the user of our products and the problems they face, based on research goals set by yourself and the Product Managers.
- Help define the boundaries of the problem space with user stories.
- Ideate and prototype with flows, sketches, wireframes, low to high fidelity.
- Conduct feasibility checks, reviews, refinements, workshops, design critiques, co-design sessions, etc. with internal and external stakeholders.
- Perform validation of your concepts, at different stages of the design process, with the relevant stakeholders (Product, Engineering, Design, User).
- Contribute to our Design Principles, our Methods Bank and our Design Operations.

**Requirements**:
Things you must do well
- Planning and conducting UX research through different methods like ethnography/observation, interviews, surveys, card sorting
- Synthesizing and maintaining a database of UX research
- Helping refine, update and create new personas based on insights
- Defining and understanding user flows
- Writing / working with user stories/job stories, JTBD, or such
- Identify success metrics that help validate findings and diagnose with data.
- Working in cross-functional environments
- Working with design systems
- Awareness in accessibility and performance in software

Nice to have
- Experience in e-commerce, manufacturing, and/or data visualisation
- Experience working on software products

**Benefits**:
Why you might want to work with us
- We're small, so there are no layers of bureaucracy to work through.
- You can have a huge impact here.
- We care about our people as much as we care about our customers. Work life balance is not only a catchphrase for us and flex time and home office are a given.
- Feedback equals growth for us. Welcoming and sharing insights help us grow personally and professionally.
- People working in the coffee industry are passionate, open, inspiring and just pure joy to work with. There are not many industries that can claim that.
- Purpose. Our ❤ beats for coffee and its industry—from producer to barista—and our work has a lasting impact on it.
- We have a deep appreciation for a good cup of coffee and don’t get through the day without (at least) one.

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