Leader (M/F/d) Service Desk

vor 2 Monaten

Gunskirchen, Österreich BRP-Rotax Vollzeit

**Leader (M/F/d) Service Desk
**BRP-Rotax gets the world's most exciting powersports vehicles moving. As part of BRP, with around 20,000 employees worldwide, we are driven by technological progress and sustainable mobility. And what does your heart beat for?

Your new adventure

As a Leader of Service Desk you will be responsible for the optimal performance of our operational IT services to meet our internal customer requirements.
- You will design, development and continuous optimization of IT service organization, structure and workflows
- You will be a link between the IT service desk and all internal departments
- You will be responsible for collection and analysis of customer requirements
- You will be responsible for monitoring, quality control and continuous improvement of our agreed services
- You will have process responsibility and improvement for service requests to the IT infrastructure; for qualitative and timely

delivery of the requests
- You will implement the IT-Service Management processes in Gunskirchen which are currently implemented at

BRP including asset management
- You wil lead the ServiceDesk team - internal and external agents
- People management in general (e.g. plan and implement employee development, achievement of professional goals)

Your experiences and skills
- Completed studies (HTL) or further training in service management
- 3-5 years of professional experience in IT Service Management (ITSM)
- High service orientation and strong introductory skills as a middleman between our internal customers and our IT service desk
- Organizational skills, perseverance and negotiating skills in English and German

We offer
You will receive an exciting position in an international company with many interesting benefits. The minimum salary for this position is € 58 098,6 gross/year according to the very attractive collective agreement of the metal industry. An overpayment is possible, depending on your qualifications and experience.

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