Senior Technical Operations Specialist

vor 7 Monaten

Wien, Österreich Storyblok Vollzeit

From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.

As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of May, totalling to $58 million so far.

With that said, there's plenty of room for personal career advancements. It might come faster than you think.

We are a fast growing team with a flat hierarchy. This means we promise you will have lots of autonomy and accessibility on meaty projects. Hopefully, this is your idea of career progression.

Many companies talk at length about their company, we will let the results speak for themselves.

Yes, we are fast-paced, and our team is passionate and driven to become the de facto standard in headless CMS. If you want to influence the future of Storyblok, and how businesses manage their content, join us.

**WHAT IS IN IT FOR YOU**

You will be joining a growing company where you can contribute to many "firsts". Plus these benefits:

- Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor )
- Home office equipment upgrade (furniture, ear plugs) or membership to a local co-working space after your onboarding
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
- Personal development fund for courses, books, conferences, and material
- VSOP (Virtual Stock Option Plan)
- The annual international team-building trip, quarterly and monthly online get-togethers
- As a fully remote company, with work-life balance at its core, you'll enjoy flexible schedules
- An international team that loves to have fun at work and works hard together to accomplish shared goals

**JOB SUMMARY**

The 'Technical Operations Specialist' will manage and maintain our core tools of our IT infrastructure device landscape, ensuring the smooth operation of our internal systems and providing technical support to our distributed team. This person is responsible for driving the adoption of essential security measures such as SSO and 2-factor authentication, as well as managing access controls and onboarding/off-boarding processes. The person manages our core IT system backups and supports technical implementations to ensure data integrity and availability.

**ESSENTIAL JOB FUNCTIONS**
- Manage and maintain core tools of our IT infrastructure, including Mac OSX, Google Workspace, Slack, Hangout, Zoom, and Hofy for device distribution
- Provide technical assistance to team members, including password resets and screen sharing support
- Troubleshoot and resolve software or hardware issues, serving as our internal IT support
- Drive the adoption of SSO and 2-factor authentication across all tools used
- Manage and maintain our Mobile Device Management (MDM) and VPN systems, ensuring the security of our IT infrastructure
- Implement and manage 1Password for secure password management
- Manage the access review process, creating, modifying, or deleting user accounts as needed
- Support the onboarding and off-boarding process from an IT perspective, provisioning and de-provisioning access accordingly
- Assist with internal Information Security Projects & Audits on hardware and vendor landscape
- Implement technical solutions to enhance our information security setup
- Provide training to team members on technical topics as needed
- Manage core IT system backups to ensure data integrity and availability

**EDUCATION, SKILLS AND EXPERIENCE**
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Proven experience in IT operations or support, preferably in a remote work environment
- Strong proficiency with Mac OSX and familiarity with Google Workspace, Slack, and other collaboration tools
- Experience with implementing and managing security measures such as SSO and 2-Factor Authentication
- Knowledge of Mobile Device Management (MDM) and VPN systems
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment

**GENERAL TERMS**

The employment is in accordance with the collective salary and wage agreement for employees of "Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik" ST1 Einstiegsstufe. We offer a higher compensation depending on your experience and skills.

**MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS**

Remote (home) work opportunity or funded by Storyblok co-working space

**GENERAL TERMS**
- Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expr

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