Client Success Representative

vor 2 Wochen


Wien, Österreich INFUSEmedia Vollzeit

**OUR HIRING PROCESS**:

- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSEmedia team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

We are looking for bright, motivated person to join our team

We are looking for a German-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided and to address areas of concern.

**Responsibilities and Duties**
- Develop and maintain relationships with a select group of named accounts to ensure campaign success
- Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
- Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
- Create and coordinate account documentation including reports, RFPs, and other recommendations
- Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding

**Qualifications**
- Minimum two years of account management and/or customer success/service experience preferred
- Organized, detail-oriented, and able to manage 30+ clients at once
- Demonstrated ability to work both collaboratively as part of a team and independently with mínimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success



  • Wien, Österreich INFUSE Vollzeit

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Wien, Österreich INFUSE Vollzeit

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Wien, Österreich INFUSE Vollzeit

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Wien, Wien, Österreich CRIF S.p.A. Vollzeit

    Client Success Specialist (w/m/d) Deine künftigen Herausforderungen:In deinem neuen Job befindest du dich in einer Abteilung, die eine wichtige Schnittstellenfunktion bei uns im Haus erfüllt. Zu deinen Hauptaufgaben gehören vor allem die professionelle Kundenbetreuung im Bereich Pre- und After-Sales sowie die Erledigung allgemeiner administrativer und...

  • Sales Representative

    Vor 3 Tagen


    Wien, Österreich FERRERO Vollzeit

    **Job Location: Innsbruck/Wien**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries,...


  • Wien, Österreich CRIF S.p.A. Vollzeit

    Client Success Specialist (w/m/d)   Deine künftigen Herausforderungen: In deinem neuen Job befindest du dich in einer Abteilung, die eine wichtige Schnittstellenfunktion bei uns im Haus erfüllt. Zu deinen Hauptaufgaben gehören vor allem die professionelle Kundenbetreuung im Bereich Pre- und After-Sales sowie die Erledigung allgemeiner...


  • Wien, Österreich Jumio Vollzeit

    **Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...

  • Client Advisor

    vor 3 Wochen


    Wien, Österreich Burberry Vollzeit

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...


  • Wien, Österreich JoVE Vollzeit

    JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...


  • Wien, Österreich Dynatrace Vollzeit

    Company Description **Job Description**: Our Sales Development Representatives partner with our Account Executives across EMEA to build and implement an effective sales pipeline strategy. You will be engaging with an Enterprise client base to drive the adoption of our market leading products and will need to be able to think strategically in order to adjust...

  • Partner Success

    vor 3 Wochen


    Wien, Österreich Plug and Play Tech Center Vollzeit

    **WHO WE ARE**: Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 40 locations...

  • Team Lead

    vor 11 Stunden


    Wien, Österreich Anyline GmbH Vollzeit

    **Your mission**: The mission of the Business Development Representative at Anyline is to act as the primary contact for prospective clients and develop leads into concrete opportunities. The BDR will focus on territory and pipeline development and will act as a “hunter”. **What you will do**: - You will have a **team of 3** and lead by example to...

  • Head of Client HR

    Vor 2 Tagen


    Wien, Österreich Omnipresent Vollzeit

    **Who we are**: Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that. We are a customer-focused global employment services partner that can help companies grow their teams in more than 155...


  • Wien, Österreich IBM Vollzeit

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Wien, Österreich Anyline GmbH Vollzeit

    **Your mission**: The mission of the Business Development Representative at Anyline is to act as the primary contact for prospective clients and develop leads into concrete opportunities. The BDR will focus on territory and pipeline development and will act as a “hunter”. **What you will do**: - Proactively** seek new business **opportunities in...


  • Wien, Österreich ecosio GmbH Vollzeit

    **Are you passionate about working in a fast-paced environment, adding value to the company’s growth and constantly challenging yourself?** **You'll connect with the role if you enjoy...**- strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up - and cross-selling- - managing your...


  • Wien, Österreich Anyline GmbH Vollzeit

    **Your mission**: The mission of the Business Development Representative at Anyline is to act as the primary contact for prospective clients and develop leads into concrete opportunities. The BDR will focus on territory and pipeline development and will act as a “hunter”. **What you will do**: - Proactively** seek new business **opportunities in...


  • Wien, Österreich Dynatrace Austria GmbH Vollzeit

    Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless...


  • Wien, Österreich ABBVIE Vollzeit

    Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. - Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and...


  • Wien, Österreich EventMobi Vollzeit

    Dreaming of the best way to start your career in sales? A place where you will not only have the opportunity to learn and become a high performing salesperson but will also have the opportunity to put those skills to work quickly and grow in your role. As an integral part of the marketing and sales teams, you will be helping us learn about the unique pains...