Helpdesk Technician

**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you
**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
*** Responsibilities**:

- Create, track, and close incident tickets, ensuring proper categorization and classification of issues.
- Escalate unresolved issues to the appropriate technical team and follow up on escalations to ensure timely resolution.
- Perform user administration tasks such as password resets, account management (IMAC), and maintaining Active Directory (AD) user accounts.
- Administer file servers, manage software installations and uninstallations via SSCM, and manually install software as needed.
- Update and maintain accurate inventory records of IT assets and software licenses.

*** Your Profile**:

- You have a basic understanding of IT concepts and are comfortable providing end-user support.
- You have experience in managing Active Directory (AD) user accounts, including creation, modification, and deletion.
- You possess skills in desktop and laptop support at Level 1 / 1.5, with knowledge of troubleshooting and resolving technical issues.
- You are familiar with helpdesk processes, particularly Incident Management and Request Fulfillment Management.
- You have experience in managing major incidents, knowledge management, and resolving escalated incidents and requests.
- You have excellent customer support skills, and are proficient in English and German, with a minimum C1 level in both languages.

**Our Company Culture**:

- Agility: Thrive in a flexible, dynamic, and stimulating environment.
- International: Benefit from international collaborations and numerous mobility opportunities.
- Listening Management: Receive personalized support throughout your professional journey.