Desktop Support

vor 1 Woche

Wien, Österreich Sybex Support Services LLC Vollzeit

Exp: 3+ years

Base Skill Set:

- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
- Excellent customer service and communicationskills including providing VIP support
- Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365
- Support of End User for video conferencing units. Support of mobile devices

**Duties & Responsibilities**:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

- Diagnosing and troubleshooting desktop system,printer and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install, maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac)software
- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements

Ø **Excellent written and verbal communication and customer service skills **with proven ability towork in fast paced environments

Ø Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment

Ø Experience in working with a helpdesk operation,to include Windows and Mac clients

Ø Self-starter that is able to collaborate actively withothers in a cross-functional team

Ø Proven attention to detail and high standards for quality

Ø Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary

Ø Skilled in documenting written troubleshootingsteps and instructions

Ø Business professional attire

Ability to Commute:

- Vienna, W (required)

Ability to Relocate:

- Vienna, W: Relocate before starting work (required)

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