Programme Management Officer

Vor 7 Tagen

Wien, Österreich United Nations Vollzeit

This position is located in the Shared Portfolio Service (SPS) Team, Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) / United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision and overall guidance of the Chief, Information Technology Service (ITS).

**Responsibilities**:
Within delegated authority, the incumbent will be responsible for the following specific duties:

- Provide administrative support and resource management to the Information Technology Service (ITS).
- Lead the ITS Shared Portfolio Services (SPS) Team which is responsible for all aspects of resource administration for ITS and directly responsible for liaison and partnership with the different Services of the Division for Management (DM) on all related aspects. Manage the SPS Team and take the lead in budget formulation and execution, management of cost-recovery accounts, budgets and methodologies, service level agreements or equivalent, personnel administration, supply chain planning and execution, contracts management, internal billing, and travel.
- Act as Certifying Officer and ensure adequate distribution of duties within SPS.
- Manage best information technology service management practices across ITS, with holistic consideration and specific focus on administrative aspects (financial management of services, supply chain considerations as well as adequate people and contract sourcing as it may be required for the adequate operation of ITS’ services).
- Provide substantive input in the preparation of position papers and reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, Economic and Social Council, the General Assembly and other policy-making organs, as appropriate.
- Contribute to the reporting to intergovernmental bodies on budget/programme performance or on programmatic/substantive issues, as appropriate, particularly those presented in biannual and/or annual reports.
- Lead the benchmarking, analysing, costing, and reporting on ICT services and make recommendations for their continuous improvement and growth, including revalidation of all investments and capacity allocated. Recommend the related efficiency and investment strategies on the basis of the state of services and activities and existing ICT policy and strategies.
- Analyse and recommend organisation-wide accountability enhancements so accountability for estimating costs, planning, resourcing, and managing information and communications technologies is assigned in congruence with budgetary stewardship and decision making.
- Ensure that the outputs produced by the Team maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensure that all outputs produced by the Team under his/her supervision meet required standards before completion to ensure compliance with the relevant mandates.
- Prepare inputs for the work programme of the Team and Service, determining priorities, and allocating resources for the completion of outputs and their timely delivery.
- Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
- Perform other work-related duties as required.

Competencies
- Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Managerial Competency:

- Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating ge

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