Market Operations
vor 6 Monaten
Wir glauben: Jeder Mensch soll am Kapitalmarkt erfolgreich investieren können. Und das unabhängig davon, ob du 100 oder 100.000 Euro zur Verfügung hast. Wir stehen für die Demokratisierung des Anlagemarkts - und stellen unsere Nutzer in den Mittelpunkt.
Als Teil unseres Market Operations Teams suchen wir einen motivierten Kollegen mit der richtigen Mischung aus Kundenorientierung, Erfahrung und Interesse an Wertpapieren bzw. am Finanzmarkt.
Du suchst nach einer langfristigen Anstellung in einem eingespielten Team? Die Zufriedenheit unserer Kunden, Trader und Anleger ist dir wichtig? Dann haben wir die richtige Herausforderung für dich Bewirb dich noch heute und werde Teil des wikifolio Teams
**Aufgaben**:
- Telefonische und schriftliche Bearbeitung von Kundenanliegen
- Durchführung, Dokumentation und Verbesserung von strukturierten Kundenprozessen (z.B. Trader-Interviews, Kundengespräche, KYC)
- Aktive Mitwirkung am Emissionsprozess von wikifolio-Zertifikaten, in enger Abstimmung mit dem Emittenten
- Überwachung und Analyse von Handelsaktivitäten auf der Plattform
- 1st Level Incident-Management, Support bei der Analyse von Fehlerursachen und Lösungsfindung in Abstimmung mit IT & Partnern
- Durchführung, Korrektur & Kontrolle von diversen Kapitalmaßnahmen
- Korrespondenz mit unseren Produkt-Partnern im Bereich der strukturierten Produkte
- Reklamations
- und Beschwerdemanagement
- Risikomanagement (Einhaltung der Wohlverhaltensrichtlinien, Ordermanagement)
- Überprüfung & Sicherstellung der Datenqualität z.B. Preismonitoring, Kundenkommentare
- Reporting zur Unterstützung im Bereich Market Operations
- bzw. Wachstumsprojekte
**Anforderungen**:
- Erfahrung im Kundensupport, vorzugsweise im Finanzmarkt
- Abgeschlossene Ausbildung, idealerweise im Finanzbereich
- Gute Kenntnisse über den Kapitalmarkt und Interesse, sich hier weiter zu vertiefen (Emissionsprozess, strukturierte Produkte etc.)
- Hohe Prozessorientierung und Gewissenhaftigkeit
- Freundlicher und professioneller Umgang mit Kunden
- Sehr gute Kenntnisse in MS-Office
- Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse
- Ergebnisorientiertes und selbstständiges Arbeiten im Team samt hohem Qualitätsanspruch
**Das erwartet dich**:
**Das kollektivvertragliche Mindestgehalt für diese Position beträgt gem. IT-KV EUR 3.724 brutto. Das tatsächliche Gehalt hängt von deiner Qualifikation und Berufserfahrung ab.
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