Fulfilment Operations Manager

vor 3 Wochen

Innsbruck, Österreich IKEA Vollzeit

**Job ID**: 265104

**Date posted**: 05/11/2024

**Who you are**

SMÅRT for your bank account:
The minimum salary for this position on the basis of full-time employment (38,5 hours per week) is € 3.700 gross per month (all-in contract).

Your benefits:

- A secure workplace with a starting salary above the collective agreement in an inclusive and value-oriented company
- ONE IKEA bonus - annually when the target is reached for all employees
- A working schedule 4 weeks in advance
- Training and promotion opportunities
- Life and private accident insurance
- 15% shopping discount and discounted food

Find out more at IKEA.at/Jobs

**Your responsibilities**

Our Fulfilment Operations department secures and executes the excellence in end-to-end operation within a unit including inbound, replenishment,
picking and service execution:

- Responsible for securing efficiency, implementing improvements, new processes, technologies, and ways of working throughout the fulfilment

operations to enable an excellent customer and co-worker experience.
- Securing a close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management,

support functions, and External Transport/Service Providers to maximize goods availability and customer order fulfilment efficiency.
- Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health,

safety & security within the Fulfilment Operations team.
- Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team cultivating communication, flexibility,

performance culture, competence development and succession planning,
- Responsible for the implementation of the Customer Fulfilment Sustainability agenda.

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply
process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing
costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re
passionate about working together to improve the customer experience at IKEA

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel multichannel retailing a living reality. To support IKEA in achieving
business objectives, CFF acts as a fully integrated, process-oriented organization with an end-to-end approach to develop our business and deliver
results across functions together with our partners.
- You can manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with

flexibility, speed, and simplicity.
- You are passionate about leading the business through people and have a strong belief in the individual potential to develop.
- You are eager to deliver customer value and excellence in operation within a fast-paced supply chain environment.
- You are inspired by working on tactical and operational level.

Your knowledge, skills, and experience include:

- Good knowledge of Customer Fulfilment performance monitoring and influencing factors.
- Good knowledge of working methods securing excellence in Fulfilment Operation processes together with relevant stakeholders.
- Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
- Very good knowledge of all relevant standard operating procedures for Customer Fulfilment to keep all co-workers and customers safe.
- Good knowledge of resource planning in accordance with potential sales scenarios, forecast and fulfilment flows allocation.
- Fluent in German and English, both written and verbal.

BE YOURSELF: WE BELIEVE IN A BARRIER-FREE CAREER

We only think in drawers when it comes to dressers. That's why we focus on gender equity, a diverse mix of generations, inclusion of people with disabilities and openness to religion, faith and worldview.

Find out more about inclusion, diversity and equality at IKEA at:

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