Operations & Customer Service Executive

vor 5 Monaten

Innsbruck, Österreich Cencora Vollzeit

- What you will be doing
- Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logístical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

Primary Duties and Responsibilities:

- Engage in effective personal communication with customers, colleagues and suppliers
- Maintain effective relationships with clients and proactively support their complex needs
- Ensure all shipments and customs requirements are handled according to company and international regulations
- Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
- React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
- Generate sales leads and collaborate with sales on identification and development of potential and existing accounts
What your background should look like
Requires broad training in fields such as business administration, logistics or operations
- Fluent in English and German
- Effective oral and written communication
- Ability to represent a positive and professional image
- Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail
- Strong problem solving, analytical and investigative skills to bring issues to resolution
- Flexibility in working shifts, including some weekends and holidays
- Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier (Austria) GmbH

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

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