Customer Success Unit Lead
vor 3 Monaten
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.
Are you ready to transform with your future team the way technology is used in the largest customers? Do you thrive by leading teams of seasoned professionals working with cutting edge technologies? Would you love to partner with other Segment Leaders to accelerate the transformation towards AI and data-driven organizations, built on a secure foundation?
**Responsibilities**:
**The Customer Success** Lead** is a critical leadership position and is part of the board of managing directors. The future leader has **a strong cloud technology background** and **is passionate business leader** with a talent for** role modelling and coaching** to help further develop the managers and teams across multiple Solution Areas and Customer Success Account Managers. The Customer Success Leader is thriving in a high-performance culture and **enjoys nurturing a high-performance culture and thrives when operational excellence accelerates Consumption and Usage Growth**.
As a **People Manager** and Manager of Mangers, you deliver success through empowerment and accountability by modelling, coaching, and caring. You are very intentional in building world class teams through **talent management, diversity and inclusion, coaching and career development**. As a respected and inspiring Leader, you are able to **attract, retain and develop elite talent** in your country. Change Management has become a key element of your day2day, in this role we are continuing the transformation to focus all roles on consumption and usage and we are doubling down on tech intensity.
**Business Leadership** is not an unknown to you. You bring deep understanding of cloud economics as well as project based business to the team. The future Leader **drives the cloud-consumption business and results across the cloud solution areas and customer experience**. Being proactive about building the **next opportunities and next workloads** is always top of mind. **Acceleration of AI adoption** will be a strategic pillar for you. Understanding a global delivery business is part of your treasure chest of experiences. One of your biggest assets is your ability to build and foster partnerships across organizations and you thrive when you see progress.
The future Leader is great in **Business Execution and brings outstanding operational and execution excellence accumen**. You enjoy cultivating a culture of consumption as well as driving a tight execution rigor. **You have a track record of embracing a culture of operational excellence**, running programs at scale together with stakeholders from other segments and teams like strengthen customer trust by running pro-active resiliency programs, migration factory and alike. You are well known for your **financial accountability.**
**Qualifications**:
**Professional Experience**:
Thought leader with great executive presence, including the ability to engage CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills
Ability to generate trust, build alliances, and orchestrate interdisciplinary teams.
People Management Experience, Manager of Manager background
Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
Escalation Management - Crisis Management Experience
**Technical Skills**:
Demonstrated Technical leadership through prior technical coaching/leadership roles
Engineering, technical sales, consultative delivery management experience or equivalent
Strong technical understanding of Applications & Infrastructure Enterprise cloud workloads Ability to stay up to date on new/improved Azure scenarios and workloads
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