Account Manager
vor 1 Woche
**The impact you'll have**:
As part of the Account Management team, you will provide comprehensive support to customers from the automotive sector and automotive trade and work on innovative issues relating to data-based marketing. You will make a significant contribution to the success of the company's goals and take intensive care of your customers. This requires independent and solution-orientated work with a high level of team and customer focus. Thanks to your knowledge of retail marketing, you will be able to manage and successfully implement extensive campaigns together with the team.
**More specifically, you will**:
- Coordinate and manage cross-channel marketing campaigns and activities, advise customers and continuously expand the customer relationship in terms of up-selling
- Provide KPI monitoring and reporting
- Continuously optimize internal processes and further develop quality assurance measures
- Maintain and use our CRM system for service provision and documentation
- Work on marketing and sales strategies and implement them goal-oriented
- Acquire new customers in the automotive trade and support them from initial contact to the conclusion of a contract
- Deliver a high frequency of contact with existing and potential customers (may also include the need for customer visits or, for example, customer events with travel activity and occasional overnight stays in the markets you manage in Austria)
- You proactively support customers in the design of campaigns from the existing campaign portfolio, but also in the design and implementation of new sales and aftersales campaigns
**Who you are and what you bring**:
- You have completed a commercial apprenticeship or a comparable university degree
- You already have professional experience in retail marketing, customer service or car dealership
- You have a structured, self-responsible and solution-oriented way of working with a high level of team and customer orientation
- You are self-confident, enjoy actively approaching people and you have a high level of social competence
- Above all, you are characterized by analytical thinking, a conscientious and independent way of working as well as organizational skills
- You have good knowledge of common MS-Office programs and you are not afraid of new programs
- Passion for automotive and big data
- Fluent in German and English
**About us**:
Founded in 2010, VEACT develops and distributes a software-based platform for digitalising marketing processes in the automotive industry. With self-learning technology and a broad automotive know-how, VEACT supports its customers in making marketing and sales processes more efficient through data. To do this, VEACT uses all available data sources, such as invoices, service histories, satisfaction queries, and campaign data and condenses them into a customer profile. The aim is to process this information qualitatively so that it can be used to create individual customer profiles and recommendations for action (predictive customer intelligence).
Car dealerships and manufacturers benefit from lower process costs, improved customer loyalty and, thus, higher sales.
VEACT now has c.€15 million in revenue and c.100 FTE and is an established scaleup within the automotive software ecosystem and the secret weapon behind some of the world's biggest car dealerships and OEMs. The market, demand, and potential look fantastic. In Europe, 380,000 car dealerships and repair shops generate a turnover of €170 billion in aftersales.
Over the coming period, VEACT is embarking on a European scaling journey and is seeking to expand its footprint to enhance its growth trajectory.
**Why don’t you join us?**
- We're a dynamic company with big potential
- We offer a unique solution to our customers combining automotive and big data
- Here you'd be getting a lot of responsibility and an unparalleled career boost to match your ambitions
- We're a place where the focus is on getting things done and not on approvals or hierarchy
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