Specialist, Damage and Claims

Vor 5 Tagen

Graz, Österreich Fisker Inc Vollzeit

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
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Role Overview

**Responsibilities**:
- Manage and review damage reports and evaluate liability and coverage.- Lead claims dispute resolution with liable parties including negotiations and settlement within Claim Procedure.- Ensure that inspection data is fully collected, submitted timely, and in the correct format at each point in the logistics chain.- Research and obtain supporting documentation and make a determination on the best course of resolution.- Coordinate the repair process to meet company quality standards.- File claims against liable parties and ensure all claims are successfully resolved on time.- Follow up on claims payment status with liable parties and insurance companies.- Correspond with the insured or their agent to obtain information or inform them of account status or changes.- Oversee damage claims caused by third-party providers and provide trends and recommendations to improve the performance. (Roll On/Roll Off Vessel [RORO], Port Processing and Transportation)- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company standards and procedures.- Contribute to the decision of third-party inspection if necessary.- Arrange for expert inspections involving third party to investigate damage liability.- Update files and provide comprehensive reports as required.- Monthly (or weekly) distribution and reconciliation of open claims- Monitor vendors’ performance on claims by publishing metrics on the rate of loss and damage occurrence and rate of claim recovery occurrence through a KPI dashboard.- Identify trends in loss/damage, root causes and status updates and propose solutions to resolve and prevent repeated claims issues.- Gather and interpret data to determine common damages or offending parties. Provide management with recommendations on how to reduce damage trends.- Assist with developing and maintaining quality procedures regarding the handling of vehicles in Port Operations and Transportation (RORO, Rail and Truck)- Perform quality audits on service providers to ensure compliance with Fisker guidelines.- Based on audit findings, create action items and ensure proper resolution of each action item.- Contribute to the Fisker Quality and Handling Guidelines document.- Performs other duties as assigned and assist with quality improvement and ad hoc projects.

Basic Qualifications / Knowledge / Experience- Degree in logistics, supply chain management, operations or comparable- Multi-cultural interpersonal, written and oral communication skills in English, preferred language skills in German, other European languages are a plus- Prior experience of working in logistics/supply chain/ transportation function within the automotive or manufacturing environment with comprehensive knowledge of logistics, vehicle handlings standards, and claims processes.- Deep knowledge of principles of transporting finished vehicle by any mode.- Experience working with insurance policies and providers.- IT systems experience and skills including knowledge and understanding of Enterprise Resource Planning (ERP) and customer data systems.-
- Well organized, strong attention to detail, advanced analytical and problem-solving skills as well as a proactive mindset.- Ability to make accurate assessments based upon common industry practice, vendor contractual obligations, and company policies.- Knowledge of Finished Vehicle Logistics, insurance and claims.- Experience with ECG/AIAG quality standards as well as claims management- Strong negotiation skills.

Preferred Skills / Experience / Competences- Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.- Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.- Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way- Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.- Complex Analytics: Ability to build data sets in order to gather, interpret, and make actionable decisions/recommendations.- Critical Thinking: Gather relevant information, identify key issues, compa

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