Explora Experience Centre Ambassador

vor 2 Wochen


Salzburg, Österreich MSC Cruises Vollzeit

Diese Position ist genau das Richtige für leidenschaftliche, professionelle und kundenorientierte Experten im Hospitality-Bereich, die gerne Teil eines dynamischen Teams sind, neue Fähigkeiten erlernen und den Wunsch haben, etwas zu bewegen und etwas zur Zukunft einer Start-up-Marke beizutragen.
- Mindestens 1 Jahr Erfahrung in einem Contact Center in der Reise
- oder Luxusgastronomie;
- Fließend in Deutsch und Englisch in Wort und Schrift, idealerweise auch in einer weiteren europäischen Sprache (Italienisch, Französisch, Portugiesisch und\/oder Spanisch)
- Sicheres Auftreten am Telefon und ausgezeichnete Problemlösungsfähigkeiten
- Sicherer Umgang mit IT-Systemen im Alltag (Kenntnisse von Versonix Seaware und Sales Force von Vorteil)
- Erfahrung in der Betreuung von Gästen per Telefon, E-Mail, Chat und\/oder persönlich;
- Bereitschaft zur Vollzeitarbeit mit wechselnden Arbeitszeiten, auch an Wochenenden, um globale Märkte und Zeitzonen zu unterstützen.
- Buchen aller Angelegenheiten rund um die Reisen unserer Gäste, unter anderem der Kreuzfahrt, Landausflüge, Transfer und Hotel vor und nach der Kreuzfahrt
- Sie bieten unseren Reiseberatern und Gästen einen erstklassigen Luxus-Service per Telefon, Video-Chat, E-Mail, und\/oder Chat
- Unterstützung des Global Sales Teams, indem Sie enge Beziehungen zu unseren Reiseberatern und Gästen aufbauen
- Als Experte für die Nutzung unserer Technologiesysteme Salesforce und Versonix Seaware schaffen Sie ein personalisiertes Gästeerlebnis
- Sie geben Feedback zur Qualität und Effizienz der Kundenbetreuungsprozesse und erkennen und melden Verbesserungspotenziale.

VISA REQUIREMENTS (if any)

Österreichische Arbeitserlaubnis

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.



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