![Bystronic Laser AG](https://media.trabajo.org/img/noimg.jpg)
Service Manager
vor 4 Wochen
**Hauptaufgaben**:
- Leads and promotes the Bystronic culture and values. Creates a positive and inclusive working environment for all team members.
- Responsibility to ensure customer satisfaction through the continual focus on NPS and the achievement of all global leading and lagging indicators.
- Executes on After Sales service activities with team and support functions to ensure consistent achievement of targets aligned to strategic goals of Global organization
- Assign tasks to the local service team, reviews work, evaluates the performance against pre-determined and aligned goals and provides feedback.
- Ensuring a positive working environment and collaborative approach
- Leads employees in the area of responsibility in accordance with superior and corporate guidelines, sets appropriate individual objectives aligned with the global strategy and targets.
- Develops team by providing performance feedback, coaching and motivation; responsible for the planning and supports the completion of team training; assesses employees’ strengths and development needs and establishes personal development plans; holds constructive career development discussions
- Builds up and maintains strong relationship between Sales, Finance and HR departments
**Anforderungsprofil**:
- 3-5 years of experience in a business-to-business field service environment, ideally 2+ years of management experience directing multiple field service professionals
- Proven track record in a service environment
- Applicable product & industry knowledge and affinity with industrial customer solutions, technology and services
- Fluent written and oral in German and English
- Willingness to travel up to 50% within the specific region, occasionally outside
- Willingness to live in the service region
**Wir bieten**:
We offer a wide range of responsibilities, development opportunities. We support and develop our employees to enhance their career and develop their skills & knowledge. In return for your efforts & results, we offer an attractive compensation & benefits package.
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