Cluster Director of Sales

**ABOUT THE ROLE**
- Clear understanding of the hotel(s) budget and business strategies to implement hotel’s short, mid and long-term strategy in conjunction with Sales Leader, Revenue Leader, and other key stakeholders.
- Consistently evaluate revenue performance, understand profit contribution to GOP and monitor sales department’s impact on hotel profitability.
- Working with key stakeholders to develop, finalise and execute the strategies as agreed and set.
- Supporting the preparation of the following for each property;
- the revenue budget by providing data, input, and strategies per hotel / account including pricing and rate structure recommendations,
- the annual sales expense budget including travel, joint marketing, brochure contributions, trade fair participation and any other relevant expenses.
- the annual sales activities calendar incorporating tactical promotions, joint marketing campaigns with partners, updating as and when required.
- Key performance indicators and targets per team member
- Account management;
- setting clear account plans and targets per account to ensure that both existing and new accounts meet and exceed the goals as set in the annual budget.
- focussing on the right accounts to grow the business from a mix of existing and new accounts.
- tracking account performance, issuing tactical promotions as and when required in line with the booking windows for each key feeder market.
- gathering actionable data from partners to ensure consistent and continual optimization of the campaigns.
- maintaining healthy relationships with existing accounts and developing and strengthening relations with new accounts through increased engagement and interaction including:

- Fam Trips and Educational trips
- Virtual Meetings / Virtual training sessions with partners
- Industry Exhibitions
- Sales trips
- Preparing sales proposals for clients and closely following up on all business leads within a 24-hour response timeline to clients.
- Driving Total Revenue (Room, F&B, Ancillary) for each account.
- Cross selling wider portfolio of M3 hotels.
- Issuing and finalising contracts ensuring all relevant terms and conditions are incorporated into the agreement including brochure contribution, credit terms and conditions, tactical promotions, joint marketing spend etc.
- Regularly evaluating business potential and opportunities in new geographical markets and across new market segments deploying team accordingly.
- Delivering the highest quality of service to customers at every touch point throughout their customer journey.
- Executing and supporting the operational aspects of business booked: issuing contracts, corresponding with clients, preparing presentations, sharing internal updates etc.
- Sharing ideas to drive additional revenue and consider innovative opportunities of product distribution: online systems, websites, networks, partnerships etc.
- Developing innovative and bespoke meetings and events offerings with operations team to differentiate hotel from competition.
- Identifying opportunities to shift contracting to direct connectivity across the larger M3 portfolio. Sharing and handing over opportunity to HQ leadership.
- Preparing weekly / monthly reports to monitor business and identify gaps and opportunities to grow revenues.

**ABOUT YOU**
- Global hotel brand background with multi hotel unit experience at Director level and demonstrated meeting financial goals across differing markets and segments.
- Fluent in both **English** and **German **is a requirement for this role. Any other languages advantageous.
- Computer literate and proficient across Microsoft and other standard hotel operating systems.
- Business acumen, ability to forecast, read and understand hotel performance to be able to provide bespoke, innovative solutions.
- Demonstrated ability to support, develop and implement successful commercial strategies.
- Team Leadership, management, communication, presentation, and mentoring skills.
- Strong customer relationship management building trusted relationship. Customer centric.
- Able to influence and impact both internal and external stakeholders.
- Analytical skills to measure, track, and drive performance.
- Self-motivated.
- Pro-active, enthusiastic, and energetic.
- Results-driven: able to meet tight deadlines in a fast-paced environment.
- Effective negotiating and decision-making skills.
- Strategic thinker with an innovative and curious mindset.
- Structured and Organised / Planner.
- Attention to detail.
- Strong oral and written communication skills.
- Collaborative / Team player.
- Multitasker able to manage multiple projects simultaneously.
- Willing to embrace new technologies and ways of working.

**ABOUT OUR OFFER**
- Competitive salary and benefits as standard. The contract provided in accordance with the legislation depending on the country of employment.
- Social security provided in accordance with legislation covering health, pension, and life a