Technical Writer

vor 3 Wochen

Wien, Österreich FREE NOW Vollzeit

About the role

We are looking for a technical writer to join the Product Success team. In this role, you will be a pioneer as you will be the first-ever technical writer in FREE NOW. You'll write clear and concise technical documentation, help manage internal social networks and provide publications suitable for any type of audience. We want your words to engage users and be an inspiration about the technical value of the products offered in FREE NOW.

In order to succeed in this role, you will need to have an in-depth understanding of how different products work, a fundamental understanding of product and technology processes, a background in creating technical documentation, a proactive approach to your work and excellent communication skills.

Your Responsibilities
- You will help build, design and be the voice of the Product by creating engaging content to guide and educate internal users within FREE NOW.
- You will be responsible for managing documentation to ensure that everyone is equipped with the knowledge and information they need to do their work.
- You will be responsible for delivering content in various channels to ensure that your message is far-reaching and impactful.
- You will shape product experiences, ensuring UX is always illustrated in the content created.
- Building structured documentation flows and libraries by mapping out user journeys, and facilitating user navigation with our products.
- Advocate for the internal stakeholders in all aspects of your work to ensure that their needs are protected.

**Profile**:

- You will have 3+ years of experience doing technical writing for software products.
- A shareable portfolio with previous writing samples
- An eye for detail and organisation, with proven experience in managing content.
- A voice that is human, personal, and matches our product brand.
- Ability to think like a customer and be invested in the customer's needs.
- A proactive mentality and a desire to make an impact.
- A strong team player with the ability to connect teams and people to the company vision.
- ** legal entities: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland, Romania & Greece_

**Diversity and inclusion**:

- At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone._

**Move like you**

At FREE NOW we have colleagues from over 70 nations We value open communication and welcome everyone as they are. We are all one team and follow the same goals - that's why we share our insights and results to get on track together every month.

Your **wellness and work-life balance** matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there

Let's grow together We believe in a **transparent career growth **plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive For your own ideas, you're welcome to set up initiatives and projects.

**Need a lift? **We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

**More Benefits?** Monthly mobility budget for FREE NOW rides, quarterly team events, relocation assistance for internationals, birthday-off, kudos and many more

**About FREE NOW**:
FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

The German based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmermann.

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