Desktop Support Technician

vor 5 Monaten

Graz, Österreich HCL Tech Vollzeit

**HCL Austria**

The DACH region, consisting of Germany, Austria and Switzerland, is one of the fastest growing economies in Europe and therefore a strategic region for HCLTech. Our regional headquarters are in Eschborn, Germany, with additional offices and delivery centers in Berlin, Gifhorn, Leipzig, Munich, Osnabrück, Walldorf and Actian Germany GmbH. Our Innovation Lab is also located in Eschborn. As a provider for Austrian and Swiss companies, we have offices in Vienna as well as in Basel, Geneva, Versoix, Zug and Zurich in Switzerland.

HCLTech currently has over 2200 local employees working on various customer projects in the DACH region. 85% of them are German-speaking, 30% are women. The local workforce is supported by more than 10,000 consultants worldwide.

HCLTech has made sustained investments in the German market through acquisitions, including Geometrics and Hönigsberg & Düvel (H&D), gbs-IT and Confinale in Switzerland. The local technical staff has been significantly increased and expertise and presence in the manufacturing and automotive industries expanded. A strong local management team has helped build business relationships with the largest and best-known German branded companies in various sectors.
- Fluent level in German and English._

**Job Description**:
Expert in an IT OSS team.

The key responsibilities for this role include:
Key areas of responsibilities
- Conduct support operations on day-to-day basis
- In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
- In cooperation with Service Owners, conduct service management operations for local and legacy services
- Strive for continuous improvement to improve service and support operations
- Where agreed, participate to IT Compliance development for own area (Senior Engineer)
- Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
- Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

Key contacts
- End users, business key users and managers
- Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
- Application Services, including Service Owners, AS architects and teams
- Command Center team
- User Support team
- Transition Management team
- External vendors

Prerequisites
- Strong service mindset
- Strong business understanding
- Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
- Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
- Good understanding of IT Service Management processes and practices
- Good communication skills in local language, combined with adequate written and spoken English language capabilities
- Willingness to travel, not more than 20% of working time

Competence profile
- Demonstrates a positive and productive attitude
- Manages to prioritize tasks and work under pressure
- Inspires the trust of others
- Follows organization’s goals, values, policies, and procedures
- Manages competing demands, frequent changes, and uses time effectively

Skills, Experience and Qualification Required for the Position:
1. Education - Minimum Qualification: B.Eng. in information technology or master degree

2. 6+ years’ experience in IT, with few years’ experience on hands on in Data Centre

3. Solid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.

4. IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.

5. Ability to work independently with little day to day support - self starters

6. Flexibility with respect to time - client deliverables need to be met with a Can do attitude

Have a B driving license

What we offer:

- Competitive salary and performance bonuses
- Opportunity for career progression
- Young and vibrant team environment
- Social benefits package
- Professional on-boarding and on-going trainings
- Are you willing to build up your career with us? - We’ll be happy to receive your resume in English
- *Your personal data is secure with us.

**Salary**: 50,000.00€ - 60,000.00€ per year

Ability to commute/relocate:

- Premstätten, ST: Rel

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