Refugee Communication Assistant

vor 2 Monaten

Wien, Österreich HIAS Inc Vollzeit

**ORGANISATION**:HIAS RSC Austria

**TITLE**:Refugee Communication Assistant (Farsi)

**REPORT TO**: Refugee Communication Manager

**LOCATION**:Vienna, Austria

**Purpose of the role**:
**Responsibilities**
- Respond to all inquiries from refugee applicants in coordination with the Refugee Communication Manager and the Refugee Communication Associate
- Act as the first point of contact with refugee applicants and interpret as necessary
- Follow the local guidance within and the USRAP Processing Guides and the appropriate narrative/scripts/templates when contacting a refugee applicant
- Update necessary information in the US Government secured database (START) and accurately document the action performed in it (ex. action items, contact logs) following the correct procedures in compliance with PRM and the RPC
- As needed, scan and upload documents into the US Government secured database (START), collect missing documents from applicants, and copy documents
- Answer applicant inquiries during Phone Open Hours for all the three RSC offices (Austria, Croatia and Israel)
- Contribute to translating and updating RSC information materials as required
- Ensure the confidentiality and integrity of all RSC-related information in line with USRAP standards of conduct and data protection rules
- When necessary, interpret and assist for a variety of case processing and programmatic scenarios (including registration, casework interviews, USCIS interviews)
- Translate documents and messages as necessary
- Collaborate with different Program departments to provide accurate information about communication with refugee applicant
- Attend and participate in team meetings and training sessions
- Any other tasks as assigned by the Refugee Communication Manager

**Key skills and attributes**:

- Excellent command of English (written and verbal)
- Native Farsi required
- Working knowledge of Armenian/ Assyrian/Arabic would be an asset
- Previous working experience with NGOs, USRAP and any other humanitarian organization is preferred
- Excellent interpretation and translation skills
- Ability to interpret remotely using different technologies
- Enthusiastic and motivated with a positive attitude
- A flexible, mature and professional attitude to work
- Uses initiative to ask questions and make suggestions
- Able to maintain consistently high standards of work
- Able to focus intensively for extended periods
- Highly organized with strong attention to detail
- Proven interpersonal skills and cross-cultural sensitivity
- Able to work both in a team and independently
- Experience with START databases is an advantage
- Ability and willingness to occasionally travel internationally

All applicants should have the legal right to live and work in Austria without additional support.

Compensation for this position is minimum 2300 euro monthly in accordance with all standard Austrian legal and tax deductions.

This position is 100% in office and remote work is not possible, however a flexible time schedule is available internally.

DISCLAIMER:
SAMPLE HIRING PROCESS:
Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS

ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

The HIAS Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department.

VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.

MI

  • Refugee Communication Associate

    vor 1 Monat

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**:Refugee Communication Associate (Farsi) **REPORT TO**: Refugee Communication Manager **LOCATION**:Vienna, Austria **Purpose of the role**: **Responsibilities** - Act as the escalation point of contact with refugee applicants and interpret as necessary - Guide the response/respond to challenging/sensitive...

  • Refugee Communication Manager

    vor 2 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**:Refugee Communication Manager **REPORT TO**: Head of Refugee Programs **LOCATION**:Vienna, Austria HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees build their lives and advocate that all displaced people are treated with dignity. The...

  • Language Interpreter for Refugee Processing

    vor 3 Wochen

    Wien, Wien, Österreich HIAS Vollzeit

    About the RoleWe are seeking a skilled Language Interpreter to join our Refugee Processing team in Vienna, Austria. As a Language Interpreter, you will play a critical role in facilitating communication between refugee applicants and our staff.Job DescriptionThe successful candidate will have excellent interpretation and translation skills, with proficiency...

  • Program Assistant Manager

    vor 2 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**: Program Assistant Manager **SUPERVISOR**: Program Access Manager **LOCATION**: Vienna, Austria HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees rebuild their lives and advocate that all displaced people are treated with dignity. The...

  • Communication Assistant

    vor 6 Monaten

    Wien, Österreich weareelevate.global Vollzeit

    Job Title: Tourism Online Assistant Pay Rate: €125 - €248 per day **Responsibilities**: Assisting travelers with destination search Star rating of tourist sites Increasing visibility and popularity search Giving travelers a better choice. Qualifications: Strong communication and interpersonal skills. Ability to work independently and as part of a...

  • Communication Assistant

    vor 6 Monaten

    Wien, Österreich ardekay.at Vollzeit

    **Job Title**:Online Tourism Assistant - Helping with Online Travel Activities - Can be done without affecting your current job - Flexible Work hours **Responsibilities and Duties** - increase search visibility and population - Giving search a better choice - Strong communication and interpersonal skills. - Free training is provided - Basic English is...

  • Communications Assistant

    Vor 7 Tagen

    Wien, Österreich The United Nations Industrial Development Organization (UNIDO) Vollzeit

    Requisition ID**:4966** Grade**:G5** Country**:Austria** Duty Station**:Vienna** Category**:General Service/Admin. Support** Type of Job Posting**:Internal and External** Employment Type**:Staff-Full-time** Appointment Type**:Fixed Term - 100 series** Indicative Minimum Net Annual Salary**:56,137** **EUR** Application Deadline**:27-Dec-2024**, 11:59 PM...

  • Communications Assistant

    vor 6 Monaten

    Wien, Österreich otti.at Vollzeit

    Job description Job Title: Tourism Online Assistant Assist with online operation Daily salary: €185-€295 daily Job type: Part time Responsibilities and Duties - Increase search visibility and population - Giving customer a better choice - Flexible and free schedule - Assist with online operations - Flexible Language Requirement: : - One on one...

  • Program Assistant and Cultural Orientation Trainer

    vor 2 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**:Program Assistant and Cultural Orientation Trainer **REPORTS TO**:Austria Program Manager and Cultural Orientation Manager **LOCATION**:Vienna, Austria **Purpose of the role**: **Program Assistant** To perform all fundamental administrative processes from the time of arrival in Austria to departure for refugee...

  • Junior Professional Officer

    vor 7 Monaten

    Wien, Österreich Norwegian Refugee Council Vollzeit

    **We are recruiting our next Junior Professional Officers to the OSCE in Vienna! For more information about the thematic areas available, please see **Terms of Reference **. **Tasks and Responsibilities: **Typical Tasks and Responsibilities may include, but are not limited to: - Conducting thematic research, or surveys and analyses, and assisting in...

  • Communications/programme Assistant

    vor 2 Wochen

    Wien, Österreich OSCE Vollzeit

    Background: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities, democratization,...

  • Office Assistant

    vor 6 Monaten

    Wien, Österreich PLPG GmbH Vollzeit

    **Office Assistant (Part-Time)** **PLPG GmbH, Vienna** **About PLPG GmbH**: PLPG GmbH is a dynamic consulting firm based in Vienna, Austria, dedicated to helping businesses from around the globe relocate or establish operations in Vienna. We provide comprehensive services in restructuring, information technology (IT), and...

  • Assistant General Manager

    vor 2 Monaten

    Wien, Österreich Chiesi Farmaceutici Vollzeit

    **Date**:28 Oct 2024**Department**:General Management**Team**:General Management**Job Type**:Direct Employee**Contract Type**:Permanent**Location**:Vienna, AT- Chiesi Pharmaceuticals GmbH is a subsidiary of the internationally successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in research and development. Our...

  • Tourist Information Assistant

    vor 6 Monaten

    Wien, Österreich SFC Plus Vollzeit

    Are you ready to be a Tourism Assistant? As the Executive Online Assistant, your role is the ultimate blend of high-level support and dynamic responsibilities. No prior experience is required. Free training is provided. Make sure you have a gadget that can connect to the internet. Flexible working hours. Working from home...

  • Customer Service Assistant

    vor 6 Monaten

    Wien, Österreich Marriot Partners Staffing Vollzeit

    POSITION: Online tourism Assistant /Customer Service Assistant **Responsibilities**: Promote travel packages Giving reviews of travel packages Improve sales of travel packages **Benefits**: Competitive salary ranging from 150-250€ per day Flexible working hours, requiring only 4-5 hours per day No prior experience required as we provide one-on-one...

  • Communications and Administrative Assistant

    vor 1 Woche

    Wien, Österreich Iom Usrap Dc Vollzeit

    Please note : This position is available as part-time from minimum 32 h/week to full-time. Context Responsibilities: Type, format and draft routine correspondence; collate tables, reports, presentations, publications, and other documentation. Support the unit in all communication related tasks, including event management and website maintenance. Enter,...

  • Tourist Information Assistant

    vor 6 Monaten

    Wien, Österreich DAT - AUH Vollzeit

    Are you ready to be a Tourism Assistant? As the Executive Online Assistant, your role is the ultimate blend of high-level support and dynamic responsibilities. No prior experience is required. Free training is provided. Make sure you have a gadget that can connect to the internet. Flexible working hours. Working from home...

  • Program Assistant

    vor 2 Monaten

    Wien, Österreich IFC Systems Corporation Vollzeit

    **Program Assistant** **Job #**: - req30086**Organization**: - IFC**Sector**: - Administration/Office Support**Grade**: - GC**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Vienna,Austria**Required Language(s)**: - English**Preferred Language(s)**: **Closing Date**: - 11/8/2024 (MM/DD/YYYY) at 11:59pm...

  • Assistant Corporate Communications

    vor 6 Monaten

    Wien, Österreich STRABAG AG Vollzeit

    **Aufgaben**: - Sie betreuen den Head of Corporate Communications sowie den Senior Advisor Corporate Communications und agieren als Schnittstelle zu anderen Konzerneinheiten bzw. zum Vorstand der STRABAG SE. - Sie sind verantwortlich für die Organisation interner Meetings und unterstützen bei externen Veranstaltungen wie Hauptversammlungen,...

  • Editorial Assistant

    vor 6 Monaten

    Wien, Österreich Meaning Mag Vollzeit

    *must be located in Austria **Join Our Dynamic Publishing Team!** We are on the lookout for an enthusiastic and detail-oriented Editorial Assistant to join our vibrant editorial team. As an Editorial Assistant, you will play an essential role in our publishing process. This position involves a mix of administrative support, manuscript handling, and...