Refugee Communication Assistant

vor 3 Monaten

Wien, Österreich HIAS Inc Vollzeit

**ORGANISATION**:HIAS RSC Austria

**TITLE**:Refugee Communication Assistant (Farsi)

**REPORT TO**: Refugee Communication Manager

**LOCATION**:Vienna, Austria

**Purpose of the role**:
**Responsibilities**
- Respond to all inquiries from refugee applicants in coordination with the Refugee Communication Manager and the Refugee Communication Associate
- Act as the first point of contact with refugee applicants and interpret as necessary
- Follow the local guidance within and the USRAP Processing Guides and the appropriate narrative/scripts/templates when contacting a refugee applicant
- Update necessary information in the US Government secured database (START) and accurately document the action performed in it (ex. action items, contact logs) following the correct procedures in compliance with PRM and the RPC
- As needed, scan and upload documents into the US Government secured database (START), collect missing documents from applicants, and copy documents
- Answer applicant inquiries during Phone Open Hours for all the three RSC offices (Austria, Croatia and Israel)
- Contribute to translating and updating RSC information materials as required
- Ensure the confidentiality and integrity of all RSC-related information in line with USRAP standards of conduct and data protection rules
- When necessary, interpret and assist for a variety of case processing and programmatic scenarios (including registration, casework interviews, USCIS interviews)
- Translate documents and messages as necessary
- Collaborate with different Program departments to provide accurate information about communication with refugee applicant
- Attend and participate in team meetings and training sessions
- Any other tasks as assigned by the Refugee Communication Manager

**Key skills and attributes**:

- Excellent command of English (written and verbal)
- Native Farsi required
- Working knowledge of Armenian/ Assyrian/Arabic would be an asset
- Previous working experience with NGOs, USRAP and any other humanitarian organization is preferred
- Excellent interpretation and translation skills
- Ability to interpret remotely using different technologies
- Enthusiastic and motivated with a positive attitude
- A flexible, mature and professional attitude to work
- Uses initiative to ask questions and make suggestions
- Able to maintain consistently high standards of work
- Able to focus intensively for extended periods
- Highly organized with strong attention to detail
- Proven interpersonal skills and cross-cultural sensitivity
- Able to work both in a team and independently
- Experience with START databases is an advantage
- Ability and willingness to occasionally travel internationally

All applicants should have the legal right to live and work in Austria without additional support.

Compensation for this position is minimum 2300 euro monthly in accordance with all standard Austrian legal and tax deductions.

This position is 100% in office and remote work is not possible, however a flexible time schedule is available internally.

DISCLAIMER:
SAMPLE HIRING PROCESS:
Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS

ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

The HIAS Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department.

VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.

MI

  • Refugee Communication Associate

    vor 2 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**:Refugee Communication Associate (Farsi) **REPORT TO**: Refugee Communication Manager **LOCATION**:Vienna, Austria **Purpose of the role**: **Responsibilities** - Act as the escalation point of contact with refugee applicants and interpret as necessary - Guide the response/respond to challenging/sensitive...

  • Refugee Communication Manager

    vor 3 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**:Refugee Communication Manager **REPORT TO**: Head of Refugee Programs **LOCATION**:Vienna, Austria HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees build their lives and advocate that all displaced people are treated with dignity. The...

  • Internal Communications Officer Osce Vienna

    Vor 5 Tagen

    Wien, Österreich Norwegian Refugee Council Vollzeit

    On behalf of OSCE Secretariat, NORCAP is recruiting an - **Internal Communications Officer **to join the Communication and Media Relations Section for a 12-month secondment in Vienna, Austria. N.B. This vacancy is open for Norwegian passport holders only.- NORDEM is NORCAP's programme on human rights, democracy and peace. NORDEM has a longstanding...

  • Program Assistant Manager

    vor 3 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**: Program Assistant Manager **SUPERVISOR**: Program Access Manager **LOCATION**: Vienna, Austria HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees rebuild their lives and advocate that all displaced people are treated with dignity. The...

  • Communication Assistant

    vor 7 Monaten

    Wien, Österreich weareelevate.global Vollzeit

    Job Title: Tourism Online Assistant Pay Rate: €125 - €248 per day **Responsibilities**: Assisting travelers with destination search Star rating of tourist sites Increasing visibility and popularity search Giving travelers a better choice. Qualifications: Strong communication and interpersonal skills. Ability to work independently and as part of a...

  • Communication Assistant

    vor 7 Monaten

    Wien, Österreich ardekay.at Vollzeit

    **Job Title**:Online Tourism Assistant - Helping with Online Travel Activities - Can be done without affecting your current job - Flexible Work hours **Responsibilities and Duties** - increase search visibility and population - Giving search a better choice - Strong communication and interpersonal skills. - Free training is provided - Basic English is...

  • Communications Assistant

    vor 1 Monat

    Wien, Österreich The United Nations Industrial Development Organization (UNIDO) Vollzeit

    Requisition ID**:4966** Grade**:G5** Country**:Austria** Duty Station**:Vienna** Category**:General Service/Admin. Support** Type of Job Posting**:Internal and External** Employment Type**:Staff-Full-time** Appointment Type**:Fixed Term - 100 series** Indicative Minimum Net Annual Salary**:56,137** **EUR** Application Deadline**:27-Dec-2024**, 11:59 PM...

  • Communications Assistant

    vor 7 Monaten

    Wien, Österreich otti.at Vollzeit

    Job description Job Title: Tourism Online Assistant Assist with online operation Daily salary: €185-€295 daily Job type: Part time Responsibilities and Duties - Increase search visibility and population - Giving customer a better choice - Flexible and free schedule - Assist with online operations - Flexible Language Requirement: : - One on one...

  • Program Assistant and Cultural Orientation Trainer

    vor 3 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**:HIAS RSC Austria **TITLE**:Program Assistant and Cultural Orientation Trainer **REPORTS TO**:Austria Program Manager and Cultural Orientation Manager **LOCATION**:Vienna, Austria **Purpose of the role**: **Program Assistant** To perform all fundamental administrative processes from the time of arrival in Austria to departure for refugee...

  • Assistant System Administrator

    vor 19 Stunden

    Wien, Österreich HIAS Inc Vollzeit

    TITLE: Assistant System Administrator DEPARTMENT: IT SUPERVISOR: Information Systems Manager LOCATION: Vienna, Austria START DATE: ASAP : HIAS seeks a ESSENTIAL FUNCTIONS: **Purpose of the role**: To work closely with the IS Manager to provide timely and professional systems support to users, and to maintain a fit-for-purpose and secure technical...

  • Junior Professional Officer

    vor 8 Monaten

    Wien, Österreich Norwegian Refugee Council Vollzeit

    **We are recruiting our next Junior Professional Officers to the OSCE in Vienna! For more information about the thematic areas available, please see **Terms of Reference **. **Tasks and Responsibilities: **Typical Tasks and Responsibilities may include, but are not limited to: - Conducting thematic research, or surveys and analyses, and assisting in...

  • Team Assistant

    Vor 6 Tagen

    Wien, Österreich Mayr-Melnhof Vollzeit

    Our **Supply Chain Management Team** in our **Packaging Division** is looking for an **Team Assistant **(M/F/d) with strong communication skills. **YOUR ROLE**: - You support our department director and our team leads with all administrative and project-related tasks with passion - You will be responsible for regular communication in change and...

  • Student Assistantmarketing and Communications

    Vor 6 Tagen

    Wien, Österreich Boston Consulting Group Vollzeit

    **WHAT YOU'LL DO**: As a** Student Assistant,** you’ll support our Marketing and Communications team in drafting press releases and teasers. You’ll also classify newspaper articles (including in German) and add them to BCG’s internal press database. You’ll work together closely with the head of the department analyzing database entries in terms of...

  • Pr & Communication Assistant (M/w/d), Teilzeit

    vor 2 Wochen

    Wien, Österreich Calzedonia Germany GmbH Vollzeit

    Du bist auf der Suche nach einer neuen Herausforderung und Spaß bei der Arbeit in einem jungen Team? Dann werde Teil der Calzedonia Group die weltweit von Mailand, Wien, Berlin, Paris über Hong Kong und Shanghai bis nach New York an zahlreichen prominenten Plätzen weltweit mit den Marken Calzedonia, Intimissimi, Tezenis und Falconeri vertreten ist. Wen...

  • Communications/programme Assistant

    vor 1 Monat

    Wien, Österreich OSCE Vollzeit

    Background: The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence - and security-building measures, human rights, combating human trafficking, national minorities, democratization,...

  • University Assistant

    vor 7 Monaten

    Wien, Österreich Universität Wien Vollzeit

    The University of Vienna (20 faculties and centres, 184 fields of study, approx. 10.400 members of staff, about 90.000 students) seeks to fill the position as soon as possible of a **University Assistant (prae doc)** **at** **the** **Department of Social and Cultural Anthropology** **Reference number***: **14211** At the Department of Social and Cultural...

  • Communications Assistant

    vor 2 Wochen

    Wien, Österreich Universität Wien Vollzeit

    An der Universität Wien (mit 20 Fakultäten und Zentren, 184 Studienrichtungen, ca. 10.400 Mitarbeiter*innen und fast 90.000 Studierenden) ist ehestmöglich die Position eines*einer **Kommunikationsassistent*in** **am Dekanat der Fakultät für Lebenswissenschaften** *** zu besetzen. **Kennzahl der Ausschreibung**: **13740** Forschung und Lehre der...

  • Assistant General Manager

    vor 3 Monaten

    Wien, Österreich Chiesi Farmaceutici Vollzeit

    **Date**:28 Oct 2024**Department**:General Management**Team**:General Management**Job Type**:Direct Employee**Contract Type**:Permanent**Location**:Vienna, AT- Chiesi Pharmaceuticals GmbH is a subsidiary of the internationally successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in research and development. Our...

  • Office Assistant

    vor 7 Monaten

    Wien, Österreich PLPG GmbH Vollzeit

    **Office Assistant (Part-Time)** **PLPG GmbH, Vienna** **About PLPG GmbH**: PLPG GmbH is a dynamic consulting firm based in Vienna, Austria, dedicated to helping businesses from around the globe relocate or establish operations in Vienna. We provide comprehensive services in restructuring, information technology (IT), and...

  • System Solution Champion

    vor 3 Monaten

    Wien, Österreich HIAS Inc Vollzeit

    **ORGANISATION**: HIAS RSC AUSTRIA **TITLE**:System Solution Champion **REPORTS TO**:Refugee Data Manager **LOCATION**:Vienna, Austria HIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees rebuild their lives and advocate that all displaced people are treated with dignity. HIAS RSC...