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Visa Centre Agent
vor 2 Wochen
**TLScontact is looking for a part-time (32 hours per week/4 working days) Visa Center Agent in Vienna for a period of 6 month, starting as soon as possible and ending on 31/12/24. The working days are currently Tuesday to Friday.**
Visa Centre Agents have the responsibility for handling Visa Applications in accordance with company processes.
**Your Key Responsibilities will be**:
- Handling day-to-day Visa Applications in line with our Client processes:
- Greeting Visa applicants and answering their questions
- Collecting bio-metric data (picture & finger-print)
- Proposing & selling "Added Value Services" (AVS) to our Visa applicants according to their needs (courier services, premium services etc )
- Providing a first-class service and a positive customer experience
- Flagging to Management situations or issues that may give rise to concern
- Supporting continuous improvement initiatives within the Visa centre
**Essential Requirements**:
- Fluent in both **English **and **German**:
- Full availability from Tuesday to Friday from 8am to 4:30pm.
- Experience in a face-to-face customer service role
- Working in a fast-paced and at times highly pressured environment
- Experience in an international environment
**What we offer**:
- Salary: 1,913,33€ gross monthly
- Sales bonus based on collective team performance: up to 15% of the monthly gross salary
**Job Type**: Part-time
Pay: 1.913,33€ per month
Expected hours: 32 per week
Application Question(s):
**Language**:
- English and German fluently (preferred)
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