Visa Centre Agent

vor 1 Woche

Wien, Österreich TLScontact Vollzeit

**TLScontact is looking for a part-time (24 hours per week/3 working days) Visa Center Agent in Vienna for a period of one year, starting as soon as possible. The working days are currently Wednesday to Friday.**

Visa Centre Agents have the responsibility for handling Visa Applications in accordance with company processes.

**Your Key Responsibilities will be**:

- Handling day-to-day Visa Applications in line with our Client processes:

- Greeting Visa applicants and answering their questions
- Collecting bio-metric data (picture & finger-print)
- Proposing & selling "Added Value Services" (AVS) to our Visa applicants according to their needs (courier services, premium services etc )
- Providing a first-class service and a positive customer experience
- Flagging to Management situations or issues that may give rise to concern
- Supporting continuous improvement initiatives within the Visa centre

**Essential Requirements**:

- Fluent in both **English **and **German**:

- Full availability from Wednesday to Friday from 8am to 4:30pm.
- Experience in a face-to-face customer service role
- Working in a fast-paced and at times highly pressured environment
- Experience in an international environment

**What we offer**:

- Salary: 1,435€ gross monthly
- Sales bonus based on collective team performance: up to 15% of the monthly gross salary

**Job Type**: Part-time

**Salary**: 1.435,00€ per month

Expected hours: 24 per week

Application Question(s):
**Language**:

- English and German fluently (preferred)

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