Service Delivery Manager Data Warehouse
Vor 6 Tagen
Nature and aim of the position
The Service Delivery Manager Data Warehouse and Business Intelligence (SDM DWH/BI) is responsible for:
- Controlling the operation and measuring the end-to-end performance of the DWH/BI function against agreed service level agreements
- reduce and resolve any Incidents in the services and create requests for improvement
The holder of the position is responsible for the strategic management of the DWH/BI support team ensuring all objectives of single individuals and managed teams are met and should be able to step in hands on if required.
The key element of the role is to maintain a strong relationship with the other operation support teams as well as with the product management and development team (engineering) plus the business owners of the services (customers).
Main duties and responsibilities
People & Relations
- Lead, manage and mentor the support team of senior support engineers located in different time zones.
- Dealing with customer and vendor relations.
- Motivating, organizing, and encouraging teamwork within the workforce to ensure productivity targets are met.
- Determine the need for training and workforce development.
- Responsible for recruitment, hiring and staffing.
- Responsible for contract management and definition of underlying statement of work (SOW) with 3rd party vendors.
- Ensure performance evaluation and timesheet approval of staff according to GB Technology standards.
- Develop a close working relationship with all other Infrastructure and Operation teams.
- Partner with other GB Technology internal leads (CTO, Quality Assurance, Product Management, Engineering, Enterprise Architecture, IT Security).
- Used to work under pressure in a challenging environment.
Functional Duties:
- Create and drive an ethos of continual service improvement, proactively identifying and implementing improvements as necessary.
- Responsible for ensuring the support team deliver value as a resolver group (including key project delivery responsibilities) and that they operate seamlessly as part of the IT operations domain.
- Definition, implementation and adherence to appropriate measurements and metrics (KPIs, OKRs).
- Implementation and monitoring of appropriate SLAs and/or OLAs to support delivery of service excellence.
- Mentoring and supporting individuals with key process responsibilities.
- Certify and approve product releases for production readiness and define corrective measurements if standards are not met.
Reporting and collaboration
The SDM DWH/BI reports directly to the Head of Service Delivery - Central Services. The position is based in one of the major Global Blue hubs (Vienna, Kuala Lumpur, Portugal).
The holder of the position has currently 3rd party vendors in India and may have internal direct reports in the near future.
The position requires close collaboration within GB Technology to other Managers and has cross functional interactions to other divisions in Global Blue.
Profile and education
- Master or Bachelor's degree in IT or technology related field (or equivalent practical experience).
- Excellent English language skills (oral & written).
- Excellent verbal and written communication, interpersonal and team skills, including the ability to work effectively with multinational contacts (senior management, IT development, project management) and team members.
- Strong analytical, problem-solving and organizational skills.
- Good presentation and negotiation skills.
- Independent, pro-active, goal-oriented, strategic thinking and self-motivating personality.
- High quality standards, accuracy and high risk awareness.
- Work experience within an international/multicultural environment.
- Ability to manage and respond to changes in priorities.
- Experience in project management - rollout of new processes.
- Proven capability of effectively managing and developing high-performing teams.
- Proven ability to work in a matrix organization with teams (desirable: distributed in different time zones).
- Experience of managing 3rd party and service providers including contract management.
- Knowledge of the latest IT trends, best practices, innovations and developments.
- Experience of ITIL as well as Agile methodology.
Specific skills and knowledge
- Minimum of 3+ years as a manager or director of a similar function.
- Experience in defining and documenting SLAs and OLAs.
- The desire to succeed and deliver in a challenging environment through both self and the team.
- Strong understanding of ITIL processes, likely backed up by intermediate qualifications (ideally those associated with delivery of Service Operation / Operational Support).
- Experience of developing and implementing ITIL best practices and service delivery processes with measurable results.
- Ability to manage supplier performance and obligations.
- Experience of service improvement, with the ability to improve and implement any enhancements.
- The ability to identify and under
-
Data Warehouse Developer:in
vor 2 Wochen
Wien, Wien, Österreich conbex GmbH VollzeitSourcing Manager bei conbex | Spezialisierung IT Recruiting | Model & SchauspielerDeine Aufgaben:Für unseren Kunden suchen wir einen erfahrenen Data Warehouse Developer (m/w/d), der/die das Entwicklerteam bei der Umsetzung einer maßgeschneiderten Data-Warehouse-Lösung unterstützt. Du arbeitest eng mit dem Team und den Kund:innen zusammen, um Lösungen...
-
Data-Warehouse-Spezialist*in
vor 3 Stunden
Wien, Wien, Österreich Iventa. The Human Management Group VollzeitDie Position:"> Senior Data Manager*in"> Wir suchen einen erfahrenen Data-Manager, der unsere Datenstrategie entwickelt und umsetzt. Dabei geht es um die Entwicklung einer Datenstrategie zur Unterstützung datenbasierter Entscheidungen im Unternehmen.">">Aufgabenbereich:"> • Entwicklung und Weiterentwicklung der Data Warehouse- und Data Analytics...
-
Warehouse and Distribution Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitAdd expected salary to your profile for insightsAbout Us: MBL is a leading company in the Food industry, dedicated to delivering high-quality products to our customers. We pride ourselves on our commitment to excellence, innovation, and sustainability.Job Description: We are seeking a highly motivated and experienced Manager to join our dynamic team. The...
-
Warehouse Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitAdd expected salary to your profile for insightsJob Security & StabilitySupportive & Friendly TeamOn-site ParkingAbout the CompanyMy client is a leading Qld-based supplier of industrial safety products and workwear, serving the Mining, Industrial, Construction, and Manufacturing industries across Australia. With thousands of products ready for dispatch, they...
-
warehouse manager
vor 3 Wochen
Wien, Wien, Österreich at VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics) Full timeAdd expected salary to your profile for insightsSituated in Gold Coast, Breeze Balm is a well-known Australian beauty brand renowned for its iconic beauty essentials that are a must-have for everyoneAbout the Role:We are seeking a highly organised beauty enthusiast, and...
-
Warehouse Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitWarehouse Manager | Truck Driver | LabourerElement Shopfitting is a Gold Coast business that specialises in comprehensive builds in the shopfitting arena and is poised for growth. Our positive team culture is the very essence of who we are as a company, as is our passion for elevating our client's experiences to a higher level.We are seeking a labourer,...
-
Warehouse Supervisor
vor 2 Wochen
Wien, Wien, Österreich at VollzeitTeam Leaders/Supervisors (Manufacturing, Transport & Logistics)About our clientOur client is a leading player in the food delivery industry, dedicated to providing high-quality products and exceptional service to their customers. Their success is built on a foundation of teamwork, innovation, and commitment to excellence.About the RoleAs the Warehouse...
-
Warehouse & Logistics Manager
vor 4 Wochen
Wien, Wien, Österreich at VollzeitAdd expected salary to your profile for insightsWe are seeking a highly organized and motivated Warehouse & Logistics Manager to oversee the day-to-day operations of our Warehouse and Logistics teams. This pivotal role involves coordinating daily tasks, ensuring compliance with safety and quality guidelines, and managing stock control to ensure smooth...
-
Warehouse & Distribution Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitWarehouse & Distribution Manager – Dandenong SouthAre you a strategic and results-driven Warehouse & Distribution Manager looking to make a lasting impact in the Australian building industry? Join Australia's leading processor and distributor of steel products in this pivotal leadership role, driving operational excellence, efficiency, and customer...
-
Warehouse Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitCompetitive Remuneration / Work Close to HomeAre you a Warehouse Manager in a manufacturing environment looking to step into a growing industry?Do you want to work close to home? (Or do you know someone who does?)Are you proactive with a goal for career development?We are excited to welcome an experienced and enthusiastic Warehouse Manager to our busy (and...
-
Business Analyst Data Warehouse
Vor 3 Tagen
Wien, Österreich softwareXperts GmbH Vollzeit**Motherboard** We, softwareXperts search for our customers from different industries for qualified IT experts with a wide range of know-how. **Infrastructure** Our client is a well-known IT service provider in the banking and insurance sector. For the area of Asset Management to grow the services around a state-of-the-art Data Warehouse platform we are...
-
Lead, Parts Warehouse Operations
Vor 7 Tagen
Wien, Österreich Fisker Inc VollzeitAbout Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...
-
Data Engineer
vor 2 Wochen
Wien, Wien, Österreich hokify VollzeitAs we scale our data platform and focus more on AI in our products, we are looking for a Data Engineer to help us design, build, and maintain robust data pipelines that move data from our production MongoDB to our warehousing solution. You will own the data warehouse and ensure seamless data flow between different systems, enabling our teams to extract...
-
Fulfilment Warehouse Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitAdd expected salary to your profile for insightsKOOKAI is a globally recognized leader in fashion retail, known for its innovation and exceptional workplace culture. The KOOKAÏ collection is designed exclusively out of our Melbourne and Paris studios with the majority of the KOOKAÏ collection being produced out of our own manufacturing facilities in Fiji...
-
Data Warehouse Application Manager
Vor 3 Tagen
Wien, Österreich Raiffeisen Bank International VollzeitInternational business requires an international corporate philosophy. Are you open to new ideas and do you value cultural diversity? At Raiffeisen Bank International, we are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues - with exciting new issues for us to tackle such as digitalisation and changing customer...
-
Regional Warehouse Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitAdd expected salary to your profile for insightsAs Australia's largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman has been a part of almost every Australian's shopping experience. Whether getting the latest electronic gadgets or furnishing your first home, Harvey Norman is the place where you can shop with...
-
Data Analyst
Vor 3 Tagen
Wien, Österreich Barmherzigen Brüder Österreich VollzeitStandortbeschreibung Die Barmherzigen Brüder sind einer der größten Träger im Gesundheits - und Sozialbereich in Österreich. 135.000 Patientinnen und Patienten werden jährlich in den Krankenhäusern der Barmherzigen Brüder versorgt. Über 1.000 Bewohnerinnen und Bewohner haben ihr zu Hause in einer der Seniorenheime oder in den Lebenswelten der...
-
Warehouse - Customer Service - Team Leader
vor 4 Wochen
Wien, Wien, Österreich at VollzeitWarehouse - Customer Service - Team LeaderLarge Scale South Australian transport and warehouse providerBased in Largs Bay, supported by facilities in Gillman and Pt AdelaideAs part of the Rapid Group of companies, Rapid Haulage provides transport of dry goods, containerized wharf cartage, and distribution services for a range of local, national, and...
-
Storeman- Warehouse Manager
vor 2 Wochen
Wien, Wien, Österreich at VollzeitStoreman - Warehouse Manager - StorepersonWe are seeking an experienced store person/warehouse operator, who is a seasoned forklift user. This position will see them work independently and under the direction of project supervisors, taking responsibility for our Portolesi Structural Burton warehouse. This is a part-time position at 0.75 FTE: 6-hour days, 5...
-
Data Warehouse Expert
vor 4 Wochen
Wien, Österreich Bundesbeschaffung VollzeitWir sind Lösungspartner in Beschaffungsfragen für den Bund, die Bundesländer, Städte und Gemeinden, ausgegliederte Unternehmen sowie Einrichtungen im Bildungs - und Gesundheitsbereich. Einfach Lösungen schaffen. Wir bieten Lösungen, damit ein Problem gar nicht erst entsteht. Wir sind: Professionell. Rasch. Transparent. Wir agieren korrekt und...
