Technical Product Specialist
vor 4 Wochen
**Company Description**
Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities).- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
- Chat focused: 40%
**Qualifications**
- Education: Bachelor’s degree in computer science, Information Technology, or equivalent
work experience
- Work experience: 1-3 Years.
- Familiar with one or more of the following technologies:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiar with database design, SQL, and data access practices and concepts.
- Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
- Excellent written and verbal communications skills, in English and German
- Dynatrace Professional Certification (obtained within 180 days if hired externally)
- Pursuing industry level certification
- Willingness to learn new technologies and resolve complex technical issues.
**Additional Information**
Due to legal reasons we are obliged to disclose the **minimum **salary for this position, which is € 48,400 per year based on full-time employment (38.5 h/week).
All your information will be kept confidential according to EEO guidelines.
I'm interested
-
Technical Product Specialist
vor 4 Wochen
Wien, Österreich Dynatrace Vollzeit**Company Description**: Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to you! The world needs perfect software...
-
Technical Product Specialist
vor 2 Wochen
Wien, Wien, Österreich Pilz Gesellschaft m.b.H. VollzeitWir verstehen uns weltweit als Botschafter der Sicherheit und tragen damit Verantwortung für die Menschen, unsere Umwelt und unsere sichere Umgebung. Als Automatisierungsexperten in einer wachsenden Branche arbeiten wir mit vollem Einsatz an den technischen Innovationen von morgen Immer auf der Suche nach qualifizierten Mitarbeitern mit viel Leidenschaft...
-
Technical Product Specialist
vor 2 Wochen
Wien, Wien, Österreich Pilz Gesellschaft m.b.H. VollzeitWir verstehen uns weltweit als Botschafter der Sicherheit und tragen damit Verantwortung für die Menschen, unsere Umwelt und unsere sichere Umgebung. Als Automatisierungsexperten in einer wachsenden Branche arbeiten wir mit vollem Einsatz an den technischen Innovationen von morgen Immer auf der Suche nach qualifizierten Mitarbeitern mit viel Leidenschaft...
-
Wien, Österreich Dynatrace VollzeitResponsibilities and Duties - Directly manage a team of Technical Product Specialists, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction. - Coach and mentor your team of Technical Product Specialists through...
-
Wien, Österreich Dynatrace VollzeitCompany Description Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to you! Dynatrace ONE is Dynatrace’s name for...
-
Technical Product Specialist
vor 3 Wochen
Wien, Linz, Graz, Österreich Pilz Gesellschaft m.b.H. VollzeitWir verstehen uns weltweit als Botschafter der Sicherheit und tragen damit Verantwortung für die Menschen, unsere Umwelt und unsere sichere Umgebung. Als Automatisierungsexperten in einer wachsenden Branche arbeiten wir mit vollem Einsatz an den technischen Innovationen von morgen Immer auf der Suche nach qualifizierten Mitarbeitern mit viel Leidenschaft...
-
Technical Support Specialist
vor 4 Wochen
Wien, Österreich OneSpan VollzeitAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Clinical Technical Specialist
vor 1 Woche
Wien, Österreich Cochlear Ltd VollzeitCochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer...
-
Product Support Specialist
vor 4 Wochen
Wien, Österreich OneSpan VollzeitAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Technical Product Owner
vor 1 Woche
Wien, Österreich IVM Technical Consultants Vollzeit**Location**:Wien **Employment type**:Full time **Department**:Software & IT Solutions **Salary (gross/month)**:at least € 4.200 **Time for a new challenge!**: - Solving customer needs through development and conception of IT architectures in the area of cloud computing, data science and IoT - Being the central authority in terms of product backlog...
-
Technical Specialist
vor 2 Wochen
Wien, Österreich MSX INTERNATIONAL Vollzeit**Technical Spezialist (m/w/d)** **Wien** Wir sind auf der Suche nach einem motivierten **Technical Specialist (m/w/d)**für KIA Österreich in Wien. **Deine Aufgaben**: - Technische Unterstützung des Händlernetz via Ticketsystem und Telefon - Sicherstellen der vorgegebenen Bearbeitungszeit (KPI) - Administrative Betreuung des...
-
Senior Clinical-technical
vor 1 Woche
Wien, Österreich Cochlear Ltd Vollzeit**Senior Clinical-Technical & Research Specialist (M/W/D)** Imagine using your talent and expertise to help people hear. Cochlear, the global market leader in implantable hearing solutions, offers a unique opportunity to join our team as a Senior Clinical-Technical & Research Specialist (M/W/D). In this role you will get the opportunity to make real...
-
Product Architect
vor 2 Wochen
Wien, Österreich TTControl GmbH VollzeitDeveloping smart and reliable Rugged Operator Interfaces for innovative mobile machines is our passion. In the role of a technical project leader, you lead a multidisciplinary team of technical experts through the complete product development cycle - from the first product idea to design, implementation, industrialization and series production. You are...
-
Technical Support Specialist
vor 4 Wochen
Wien, Österreich Wienerberger AG VollzeitAt wienerberger we are committed to a better future. With innovative and sustainable building materials, we strive to improve people's lives and create a world in which future generations have the same opportunities as we do today. Guided by trust, respect, passion and creativity, we shape a better future. - ** Our shared vision**: We improve people's...
-
Technical Product Specialist
vor 2 Wochen
Wien, Österreich PlanRadar GmbH VollzeitWas PlanRadar auszeichnet Wir digitalisieren die Bau - und Immobilienprojekte in mehr als 60 Ländern weltweit. Wir bringen als SaaS-Anbieter eine Softwarelösung in eine Branche, welche in den meisten Fällen noch weit hinter den neuesten Technologiestandards liegt. Wir gehen hier gemeinsam mit unserem gesamten Team, unseren Kunden und unseren Partnern...
-
Technical Product Specialist
vor 2 Wochen
Wien, Wien, Österreich Pilz Gesellschaft m.b.H. VollzeitWir verstehen uns weltweit als Botschafter derSicherheit und tragen damit Verantwortung für die Menschen, unsereUmwelt und unsere sichere Umgebung. Als Automatisierungsexperten ineiner wachsenden Branche arbeiten wir mit vollem Einsatz an dentechnischen Innovationen von morgen Immer auf der Suche nachqualifizierten Mitarbeitern mit viel Leidenschaft für...
-
Technical Support Specialist with German
Vor 4 Tagen
Wien, Österreich Acronis VollzeitAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Specialist who is ready to join our mission in creating a #CyberFit future! **WHAT YOU'LL DO** - Provide...
-
Technical Support Specialist with German
Vor 7 Tagen
Wien, Österreich Acronis VollzeitAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Specialist who is ready to join us in creating a...
-
Technical Product Owner
vor 4 Wochen
Wien, Österreich GlobalBlue_IT VollzeitTechnical Product Owner - Self Service products- Are you interested in _ - delivering_ - _ - great product_ - features _ - with _ - your own_ - _ - Scrum team?_- Are you keen to make a difference in the digitalization process and _ - elevate_ - _ - our product_ - s_ - to the next level?_- Do you enjoy _ - working with_ - stakeholders from all over the...
-
Technical Product Manager
vor 3 Wochen
Wien, Österreich Nel Hydrogen Vollzeit**Are you passionate about the energy transition? Join us.**: Nel is a global, dedicated hydrogen company, delivering optimal solutions to produce, store, and distribute hydrogen from renewable energy. We serve industries, energy, and gas companies with leading hydrogen technology. Our roots date back to 1927, and since then, we have had a proud history of...